Director-Business Development

Summit BHC

7d•Remote

About The Position

The Director of Business Development is responsible for establishing and coordinating the facility’s business development and marketing functions to support growth, service development, awareness, communication with referral sources, quality, profitability, and operating-cost reduction. The role grows service lines by developing and retaining referrals from physicians and other key sources and strengthens the facility’s reputation among professional referral partners locally, regionally, and nationally. The Director develops and implements business development programs aligned with facility strategy, builds and maintains referral relationships, identifies market opportunities, and evaluates market and utilization data. The position leads and manages staff, supports quality and safety compliance, maintains referral and admission records, prepares reports, represents the facility in community and professional settings, and collaborates with facility, division, and regional leaders. The position is remote and may include onsite coverage for other programs, program development, training, case consultation, or Administrator On Call coverage as needed.

Requirements

High school diploma or equivalent required.
Four or more years of experience in healthcare business development and marketing required, preferably in behavioral health or substance use disorder.
Good understanding of the local market and referral base.
Ability to create and develop referral sources.
Knowledge of psychiatric and chemical dependency treatments.
Well-developed and effective relational skills.
At least two years of supervisory or management experience required.
Valid driver's license and clean driving record; must maintain automobile insurance and have access to an automobile where required by the facility.

Nice To Haves

Associate’s or bachelor’s degree in Business, Behavioral Health, Marketing, or a related field preferred.
Experience in behavioral health or substance use disorder business development and marketing preferred.

Responsibilities

Develop and implement business development programs in support of facility-wide strategic plans to strengthen competitive positioning and increase revenue and profit.
Identify and prioritize important issues, collaborating with department and corporate leaders as needed.
Communicate instructions, expectations, and timelines clearly.
Lead, hire, orient, assess, manage, motivate, train, schedule, and coach department staff to meet goals and operate effectively.
Maintain staffing productivity in line with client census and limit unnecessary overtime or excessive staff hours.
Manage staff scheduling and maintain contingency staffing plans.
Maintain accountability for personal and staff performance.
Engage staff in quality and safety practices and support sustained, measurable compliance.
Identify staff education needs and ensure appropriate education programs are provided and attended.
Hold staff accountable for policy compliance, client safety, attendance, conduct, and behavior expectations.
Participate in monthly, seasonal, and annual strategies to develop census and evaluate results.
Maintain current account information for referral sources, including businesses and industry, EAPs, managed care, physicians and licensed practitioners, and allied health professionals; report accounts and contacts weekly to leadership.
Develop new account relationships and markets and create strategies to grow business in competitive markets.
Build and sustain professional relationships with referral sources, clinicians, community and professional organizations, insurers, public officials, and other health and human services providers; respond to business development opportunities.
Conduct community workshops, seminars, and facility tours to educate clients, families, community members, and referral sources about facility programs, services, and amenities and identify potential referral sources.
Maintain business development referral and admission records and statistics; prepare and present reports on trends, referral opportunities, and barriers to retention and growth.
Represent the facility at Chamber of Commerce, civic, and professional functions; communicate the facility’s mission and act as a liaison with referral sources and the public.
Collaborate with discharge planners, social workers, case managers, physicians, management, and education staff to generate referral sources.
Work with admissions and intake to manage referral leads and support an efficient client admissions process.
Collaborate with facility and division leaders to evaluate and interpret market utilization data for facility service lines.
Analyze market demographics, including population, age, gender, race, and projected client population trends.
Complete month-end reporting, the Business Development section of the Monthly Operating Report, and quarterly and annual reporting.
Complete the annual Strategic Plan with facility staff and Regional Directors of Business Development.
Provide onsite coverage for other programs when needed; develop and execute programs according to market needs; and provide training, case consultation, or Administrator On Call coverage during or after program hours as needed.