Director, Business Development Operations

Contexture•Phoenix, AZ

4d•Hybrid

About The Position

The Director provides leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department. The role works across business applications to streamline functions and collaborates across departments to execute key business functions. It plans, organizes, coordinates, and directs account management and workflow analysis for internal and external customers, and provides administrative direction and support for daily business development operations, including billing, solution and process documentation, organizational standardization, quality assurance, operational workflows, reporting, solution expansion, presentation materials, pricing model evaluation, and shared support functions. The position is based in Phoenix, Arizona; Denver, Colorado; or Grand Junction, Colorado, and requires local residency in one of those locations. The organization offers local work-from-home opportunities within its hybrid work arrangement. The Director supervises assigned staff and supports billing, client engagement, credentialing, data quality, reporting, Salesforce improvements, and strategic plan implementation. The role may require occasional after-hours availability, periodic driving to clients, conferences, or events, and limited travel. It involves handling sensitive information, including protected health information, personally identifiable information, and financial information, in compliance with applicable laws, regulations, organizational policies, and compliance expectations.

Requirements

Bachelor’s degree in information management or technology, Business Administration, or a related field.
At least 7–10 or more years of experience in business operations and/or program development and execution, including at least one year in a health information exchange environment.
Broad knowledge of healthcare providers and organization types.
Strong program and project management skills, including managing multiple concurrent high-priority tasks, meeting deadlines, and maintaining quality standards.
Strong understanding of diverse healthcare providers and organizations and ability to connect their business and clinical needs with technology solutions.
Experience and comfort working with senior-level executives.
Excellent interpersonal, communication, and public relations skills, including the ability to relate to all levels of the user community, prepare clear comprehensive written reports, and deliver engaging oral presentations.
Ability to work independently, including in remote work environments, and effectively as part of a team while maintaining strong working relationships.
Ability to plan, organize, manage, and prioritize multiple tasks and projects efficiently and effectively.
Previous experience designing compensation plans for a sales team.
Ability to inspire and motivate a sales team, including coaching, development, and training.
Ability to adapt quickly to change, work demands, and shifting priorities.
Previous experience creating campaigns that focus sales efforts in alignment with corporate strategy.
Demonstrated success managing a sales funnel and closing service contracts.
Attention to detail in documentation management, time management, project management, and external communications.
Advanced knowledge of Microsoft Office tools, including Outlook, Word, Project, Excel, and PowerPoint.
Information technology experience.
Ability to comply with laws, regulations, organizational policies, and compliance expectations when handling sensitive information.
Ability to meet the role’s physical demands, including frequent communication, office movement, extended stationary periods, continuous computer and office-equipment use, and handling materials as described in the posting.
Local residency in Phoenix, Arizona; Denver, Colorado; or Grand Junction, Colorado.

Nice To Haves

Solid understanding of health information technology, health information exchange, and EHR Meaningful Use.
Working knowledge of CRM tools such as Microsoft Dynamics-365, Salesforce, Infusionsoft, or NetSuite.
Familiarity with the Arizona and Colorado healthcare landscape.
Health information exchange and health information technology implementation experience and knowledge.
Project management certification.
Knowledge of Visio.

Responsibilities

Coordinate with other Contexture department managers to ensure services are delivered on time, accurately, and in line with organizational and customer service expectations.
Coordinate with management to develop and implement operational plans for new and existing business and clinical applications, including preparation of requirements identified by new users.
Work with customer support, project management, and implementation support staff to identify, manage, communicate, and mitigate risks and issues during onboarding.
Lead the Salesforce enhancement and improvement committee.
Supervise and manage assigned staff; maintain staffing levels; lead recruitment efforts; and create onboarding plans for new or transferred employees.
Maintain appropriate, current, and equitable staff assignments and allocations.
Support billing workflows and manage data transfers from Salesforce to Finance for monthly, quarterly, annual, and ad hoc invoicing.
Mentor, coach, and provide educational activities that support employee development aligned with organizational goals and objectives.
Maintain detailed knowledge of Contexture products and services to support customers establishing services and troubleshooting existing services.
Collaborate with Client Support Services to resolve issues, conduct outreach and satisfaction sessions, and provide provider technical assistance to address barriers to use of the HIE.
Develop workflows and transition processes with the operations team to support participants from presales and contracting through finance alignment, billing, and post-sale client management.
Understand customer needs and behaviors and develop engagement strategies that encourage increased participation in the HIE.
Orient the Business Development Team to annual account management plan priorities, billing protocols, initiatives, and campaigns.
Support reporting, tracking, and audit feedback on Salesforce data; lead development of Salesforce reports for executives and board presentations.
Ensure report tracking activities, targets, participant lists, and other standard reports are accurate, current, and available.
Ensure the accuracy and completeness of participant data in relevant systems, including contact information, organization status, provider type, licensure, excluded-party status, and other key data.
Oversee credentialing and verification for new and existing participants, ensuring accurate documentation of network data and supporting compliance with information-blocking, privacy, and 42 CFR Part 2 requirements.
Conduct or oversee audits and reviews of database data quality and coding against Contexture provider and network credentialing standards and criteria.
Provide programmatic leadership and input on strategic plan implementation related to company products, services, and sales, in collaboration with the leadership team.
Provide active, effective, and inspiring leadership across the organization.
Perform other related duties as assigned.