Director, Biomedical Services III Bronx, NY

Compass Group•New York, NY

About The Position

Intelas, a Compass Healthcare company, provides medical equipment asset management services to healthcare sites nationwide. The Director Biomedical Services III oversees the growth, effectiveness, and financial performance of the client contract, leads assigned personnel, and supports clinical equipment maintenance and repair. The role may serve as temporary interim Regional Manager during that manager’s absence and includes on-call responsibilities as needed. The position also supports regulatory and quality-system compliance, client service, equipment database management, staffing, and employee development.

Requirements

Bachelor’s degree in biomedical equipment technology, electronic equipment, or equivalent.
At least seven years of experience servicing a broad representation of clinical/patient-care equipment in a hospital environment.
Expert knowledge of electronic circuitry and the technical operation, repair, and planned maintenance of electronic and electromechanical equipment.

Nice To Haves

CABT, A+, or similar certifications preferred.
Military training preferred.
CBET preferred.
At least five years of on-site supervision of hospital technicians preferred.

Responsibilities

Serve as temporary interim Regional Manager during the Regional Manager’s absence.
Implement strategies to improve key performance indicators (KPIs).
Maintain compliance with company ISO 13485 certification standards and Quality Management Program (QMP) policies and requirements.
Plan, organize, and direct the growth, effectiveness, and financial performance of the client contract in accordance with company policies and procedures.
Manage planned maintenance and electrical safety testing of clinical equipment, devices, and systems, and monitor outside vendors’ completion of planned maintenance activities.
Analyze, repair, and test electronic and electromechanical equipment.
Provide input on client medical equipment capital replacement strategies and maintenance requirements.
Lead team huddles and meetings.
Respond promptly to clinical department and customer calls to assess and resolve valid operator complaints and concerns.
Provide effective client service in accordance with client satisfaction survey protocols.
Follow 5S methodology.
Participate in regional succession and backfill planning.
Mentor and train assigned managers on administrative and personnel matters.
Provide leadership and managerial oversight to assigned direct reports to maintain productivity, quality, and efficiency.
Participate in hiring to meet staffing objectives.
Supervise and instruct personnel in the safe use, application, testing, planned maintenance, and repair of clinical equipment technologies and systems.
Provide junior biomedical equipment technicians with in-service training on equipment use and maintenance.
Develop and manage engagement survey action plans.
Manage productivity and account staffing levels.
Address disciplinary matters and employee relations concerns with guidance from Human Resources.
Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on time.
Prepare and implement development and training plans for the region and high-potential management personnel.
Establish and administer the on-call schedule and assume on-call duties as necessary.
Prepare, present, and explain equipment database (CMMS) reports.
Maintain accurate equipment inventories and documentation of inspections, repairs, and failures.
Manage the CMMS and generate failure-code, corrective-maintenance, and planned-maintenance completion reports.
Review planned-maintenance outcomes and recommend improvements to department staff.
Research and order repair parts within budget parameters, generate purchase orders, and identify second-source parts.
Maintain accurate and timely CMMS data in accordance with QMS policies and procedures.
Maintain accurate records of repairs, calibration, and tests.
Perform other duties intrinsic to successful business operations.