Director, Biomedical Services

Compass Group • New York, NY

7d • $120,000 - $140,000

About The Position

Intelas, a Compass Healthcare company, provides asset management services to healthcare facilities, combining service teams with data-driven strategies to support equipment uptime, regulatory compliance, and capital planning. The Director, Biomedical Services is responsible for the growth, effectiveness, and financial performance of the client contract in accordance with company policies and procedures. The role oversees clinical equipment maintenance and repair, CMMS administration, service quality, staffing, and team development. The position may serve as temporary interim Regional Manager during that manager’s absence and assumes on-call responsibilities as necessary.

Requirements

• Bachelor’s degree in biomedical equipment technology, electronic equipment, or equivalent.
• At least seven years of experience servicing a broad representation of clinical or patient-care equipment in a hospital environment.
• Expert knowledge of electronic circuitry and technical aspects of operating, repairing, and performing planned maintenance on electronic and electromechanical equipment.

Nice To Haves

• CABT, A+, or similar certifications preferred.
• Military training preferred.
• CBET preferred.
• At least five years of on-site supervision of hospital technicians preferred.

Responsibilities

• Serve as temporary interim Regional Manager during the Regional Manager’s absence.
• Implement KPI improvement strategies.
• Maintain compliance with company ISO 13485 certification standards and QMP policies and requirements.
• Plan, organize, and direct the growth, effectiveness, and financial performance of the client contract in accordance with company policies and procedures.
• Manage planned maintenance and electrical safety testing of clinical equipment, devices, and systems, and monitor planned maintenance performed by outside vendors.
• Analyze, repair, and test electronic and electromechanical equipment.
• Provide input on client medical equipment capital replacement strategies and maintenance requirements.
• Lead team huddles and meetings.
• Respond promptly to clinical departments and customers to evaluate and resolve valid operator complaints and concerns.
• Provide client service in accordance with client satisfaction survey protocols.
• Follow 5S methodology.
• Participate in regional succession and backfill planning.
• Mentor and train assigned managers on administrative and personnel matters.
• Provide leadership and managerial oversight to direct reports, maintaining productivity, quality, and efficiency.
• Participate in hiring to meet staffing objectives.
• Supervise and instruct personnel in the safe use, application, testing, planned maintenance, and repair of clinical equipment technologies and systems.
• Train junior biomedical equipment technicians through in-service education on proper equipment use and maintenance.
• Develop and oversee engagement survey action plans.
• Manage account productivity and appropriate staffing levels.
• Address disciplinary issues and employee relations concerns with guidance from Human Resources.
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on time.
• Prepare and implement development and training plans for the region and high-potential management personnel.
• Establish and administer the on-call schedule and assume on-call responsibilities as necessary.
• Prepare, present, and explain equipment database (CMMS) reports.
• Maintain accurate equipment inventory and documentation of inspections, repairs, and failures.
• Manage the CMMS and generate failure-code, corrective-maintenance, and planned-maintenance completion reports.
• Review planned maintenance outcomes and recommend improvements to department staff.
• Research and order repair parts within established budget parameters, generate purchase orders, and identify second-source parts.
• Maintain accurate and timely CMMS data in accordance with QMS policies and procedures.
• Maintain accurate records of repairs, calibration, and tests.
• Perform other duties intrinsic to successful business operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Flexible Time Off
• Holiday Time Off, varying by site and state
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Additional paid and/or unpaid time off benefits in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Director