Direct Support Program Manager

RHA Health Services, LLC • Goldsboro, NC

6d • $45,000 - $45,000

About The Position

The Direct Support Program Manager ensures quality care for all RHA service users. The role determines service users’ developmental care needs, assigns and supervises Direct Care Staff to ensure adequate developmental care, and administers the developmental care provided. The manager plans and develops budget requests for submission to the Facility Administrator, oversees service operations, and develops procedures for developmental care consistent with RHA’s philosophy and goals. The role also manages workers’ compensation and staff training, monitors care and facility standards, coordinates service delivery with other department heads, and may assist with interdisciplinary team and quality assurance processes.

Requirements

• High school diploma or GED required.
• At least one year of supervisory experience in a health-related field, or five years of supervisory experience in IDD.
• Maintain proficiency in company-sponsored or required training.
• CPR, First Aid, NCI, CPI, and/or other certifications may be required based on state and federal standards, regulations, or company policy.
• A valid driver’s license may be required.
• If transporting service users in a personal vehicle, personal auto liability insurance is mandatory.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Plan and develop budget requests for submission to the Facility Administrator.
• Develop and maintain a system that integrates basic developmental care and programming services in conjunction with the IDD Program Manager.
• Develop developmental care services and procedures consistent with RHA Health Services’ philosophy and goals.
• Manage workers’ compensation, including reporting and investigating employee injuries, participating in job safety and performance analysis, ensuring safety training, addressing unsafe work, correcting inspection deficiencies, supporting return-to-work efforts, and controlling injury rates.
• Ensure Direct Care Staff receive appropriate staff development training and evaluate their training needs.
• Periodically monitor all shifts and basic developmental care to ensure legislative standards are met.
• Monitor center activities to ensure health and sanitary standards are met, and correct deficiencies identified by internal or external authorities.
• Plan service delivery, supervise its daily implementation, and coordinate administrative matters with other department heads.
• Assist in the Interdisciplinary Team Process as needed.
• Participate in the Quality Assurance Assessment system, which may include mealtime, environmental, interaction, and third-shift assessments.
• Determine service users’ developmental care needs and assign and supervise Direct Care Staff to ensure adequate care.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance/benefits for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED