Direct Support Program Supervisor

Sevita•Lincoln, NE

2d•Onsite

About The Position

The Direct Support Program Supervisor is a full-time, non-exempt hourly supervisor who oversees a single program or unit, typically serving 4–8 individuals in residential settings or 10–15 individuals in periodic, vocational, or day programs. The role combines direct support, program activities, and staff supervision. The supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity and provides direct support for the remaining hours. The position pays $16.00 per hour. The supervisor oversees day-to-day program operations, including support delivery, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, the physical environment. The supervisor works at the program location in residential, vocational, or in-home settings and is generally expected to visit each shift and all employees at least once per month. The role supervises Direct Support Professionals and manages assigned personnel, including hiring-related decisions, evaluations, orientation, training, discipline, and resolving employee issues within the position’s responsibilities. The supervisor also supports documentation, billing, census management, individual funds, staffing, stakeholder relations, health care, maintenance, and safe program operations. Other duties may include backfilling roles under the supervisor’s oversight.

Requirements

High school diploma or equivalent.
One year of related work experience.
Must be at least 19 years old.
Working knowledge of computers.
Current driver’s license, vehicle registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
Additional licenses or certifications where required by the regulatory authority.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Responsibilities

Work regularly scheduled shifts as a Direct Support Professional and provide direct support.
Oversee day-to-day program operations and implementation of individual person-centered plans across shifts.
Document services and routinely review individual records, billing, and other program documentation for accuracy and completion.
Assist the Program Director with developing individual program plans, training staff, and monitoring plan implementation.
Attend and assist with routine progress meetings.
Assist with licensing compliance, implementation of the company compliance plan, and individual rights.
Safeguard individuals’ funds and property when assigned; monitor spending and reconcile financial accounts monthly.
Complete or assist with incident reports and submit initial reports to the Program Director.
Compile census or attendance information, verify its accuracy, and submit it to the appropriate authority for billing or other purposes.
Monitor individuals’ health, document observations, communicate with medical professionals, and implement preventive strategies.
Schedule or assist with health care appointments when applicable; accompany individuals when needed, document visits, follow up on orders, and communicate results appropriately.
Administer medication or support self-administration when applicable, document medications and treatments, review medication records, address errors, communicate medication changes, train staff, and secure medications and supplies.
Purchase and maintain medical supplies and equipment in consultation with the Program Director, and communicate or assist with staff training on proper use.
Develop menus based on dietary needs, preferences, and occasions; purchase or oversee food and supplies when applicable; direct and monitor food service in accordance with individual plans.
Maintain professional relationships with individuals, families, case managers, and other stakeholders; implement customer service standards and train Direct Support Professionals in their delivery.
Assist with recruitment and interview and hire Direct Support Professionals in consultation with the Area Director and Talent Acquisitions teams.
Maintain staff schedules to ensure shift coverage and minimize overtime.
Assist with onboarding and deliver orientation and ongoing training; verify that training records are accessible and complete.
Prepare and conduct annual evaluations for Direct Support Professionals in consultation with the Program Director.
Coach employees, address behavior concerns, respond to emergencies as needed, and consult with the Program Director about discipline and termination matters.
Promote employee safety and workers’ compensation compliance; implement and monitor safety standards.
Assist with or lead monthly staff meetings and document meeting agendas and attendance.
Purchase food, household and office supplies, and minor equipment when applicable; review and attest to credit card statements and invoices and monitor appropriate, cost-effective spending.
Safeguard individuals’ funds, document money or debit-card transfers, update financial ledgers weekly, and maintain itemized receipts for purchases made on individuals’ behalf.
Review census, attendance, and other billing documentation; monitor service utilization against authorizations and monitor staffing hours for budget compliance.
Capture daily census in required systems, support accurate and timely service capture, develop an understanding of census performance, escalate potential service disruptions, and help prepare locations for placements.
When applicable, inspect and maintain vehicles and safety equipment, report vehicle safety concerns, ensure cleaning and routine maintenance, and train staff in safe transportation practices.
When applicable, schedule and monitor housekeeping and yard care, maintain a neat, clean, and safe environment, arrange minor repairs, monitor environmental safety and equipment, and ensure repairs are completed promptly.
Perform other duties as required, including backfilling roles under the supervisor’s oversight.