Direct support supervisor

MyPath•Summit, WI

About The Position

The Direct Support Supervisor monitors the quality and effectiveness of services and care, ensuring Individual Service and Behavior Plans are implemented as intended and that documentation meets Company policy. The role monitors clients’ health status, physician orders, treatments, dietary needs, activities, and service outcomes, escalating concerns to the appropriate supervisor or medical team. Under a supervisor’s direction, the role may develop and implement changes to service plans and care provision. The supervisor oversees assigned staff by assessing performance, providing ongoing feedback and coaching, conducting evaluations, and addressing corrective actions as needed. The role prepares weekly work schedules when a dedicated Scheduler is unavailable, monitors staffing coverage and timekeeping, and delivers service-location and client-specific training. The position also oversees the assigned service location, including safety, cleanliness, furnishings, equipment, grounds, vehicles, maintenance reporting, budgets, shopping, and records for petty cash, credit card transactions, and client funds. The supervisor performs direct care services in accordance with the Direct Support Professional essential functions and follows Company policies, licensing standards, confidentiality requirements, and professional conduct expectations. MyPath provides specialized services and dignified care for children, adolescents, and adults with special needs, supporting their independence in the community. The organization describes an employee-ownership culture centered on passion, accountability, teamwork, openness, and continuous learning and innovation, and is committed to diversity, equity, inclusion, and belonging.

Responsibilities

Monitor service and care quality and effectiveness and ensure Individual Service and Behavior Plans are implemented as intended.
Monitor accurate and appropriate documentation for the assigned service location and care provision in accordance with Company policy.
Report service-plan and care-provision concerns to the Supervisor; under the Supervisor’s direction, develop and implement changes to plans and care when needed to support positive outcomes.
Monitor clients’ health status and direct concerns about changes in health or other issues to the client’s medical team.
Review and monitor implementation of physician orders and prescribed treatments.
Ensure weekly meal menus are developed and posted, reflecting client preferences and specific dietary needs, requirements, and restrictions when clients cannot do so independently.
Manage the budget and conduct or delegate shopping for groceries and supplies.
Ensure monthly activity calendars include preferred community and home-based recreational opportunities when clients cannot arrange them independently.
Assess employee performance; provide regular feedback, evaluations, coaching, and corrective action as needed in accordance with Company standards and HR recommendations.
Monitor and positively impact staff morale, seek regular staff feedback, and maintain open, collaborative communication.
Prepare weekly work schedules when a dedicated Scheduler is absent, minimizing overtime and maximizing staff utilization while ensuring all shifts are covered.
Monitor staff coverage and accurate timekeeping practices.
Conduct service-location and client-specific training for direct reports and staff cross-training at the assigned location.
Monitor the physical condition of the service location, furnishings, equipment, and grounds; report damage, hazards, problems, and repair needs promptly.
Ensure the service location is clean, hazard-free, and compliant with Company and licensing standards.
Maintain cleanliness of Company-owned vehicles, facilitate regular maintenance, and promptly report extraordinary repair or maintenance needs to the Coordinator.
Manage proper use and recordkeeping of petty cash, credit card transactions, and client funds according to Company and licensing standards.
Perform direct care services in accordance with the Direct Support Professional essential functions in the Position Description.
Produce regular written updates that are professional and easy to understand.
Apply organizational policies and procedures, licensing and administrative standards, confidentiality requirements, and Employee Handbook information.
Implement new Company policies, forms, and contractual standards as directed to promote consistent practices and desired outcomes.
Maintain confidentiality within programs and outside of work and present oneself professionally in appearance, language, and interactions.
Treat clients, coworkers, and others with dignity and respect.
Report allegations of abuse, resident-rights violations, conflicts of interest, harassment, or fraud to the appropriate level of management.