Direct support supervisor

MyPath•Summit, WI

About The Position

The Direct Support Supervisor monitors the quality and effectiveness of services and care, ensuring Individual Service and Behavior Plans are implemented as intended and documentation is accurate and consistent with Company policy. The role reports concerns to the Supervisor and may develop and implement changes to service plans and care provision under the Supervisor’s direction to support positive outcomes. The position monitors clients’ health status, directs concerns to their medical teams, and reviews implementation of physician orders and treatments. It ensures appropriate weekly meal menus and monthly activity calendars are prepared when clients cannot manage these independently, and oversees related budgets, shopping, and opportunities for recreation at home and in the community. The Direct Support Supervisor assesses, coaches, and evaluates assigned staff; supports staff morale and engagement; and, when there is no dedicated Scheduler, prepares weekly schedules that cover shifts while minimizing overtime. The role monitors coverage and timekeeping and provides location- and client-specific training to direct reports and cross-training staff. The position also maintains the safety and condition of assigned service locations, furnishings, equipment, grounds, and Company vehicles; oversees petty cash, credit card transactions, and client funds; and performs direct care in accordance with the Direct Support Professional essential functions. It produces clear written updates, follows organizational and licensing requirements, maintains confidentiality and professional conduct, and reports allegations of abuse, rights violations, conflicts of interest, harassment, or fraud to the appropriate level of management.

Responsibilities

Monitor the quality and effectiveness of services and care, including implementation of Individual Service and Behavior Plans.
Monitor accurate and appropriate documentation for assigned service locations and care provision; report concerns to the Supervisor.
Under the Supervisor’s direction, develop and implement service-plan or care changes to support positive outcomes when required.
Monitor clients’ health status, direct concerns to clients’ medical teams, and review implementation of physician orders and treatments.
Ensure weekly meal menus reflect client preferences and dietary needs, requirements, and restrictions when clients cannot develop them independently; manage the budget and conduct or delegate grocery and supply shopping.
Ensure monthly activity calendars provide preferred community and home-based recreational opportunities when clients cannot develop them independently.
Assess staff performance, provide regular feedback and coaching, conduct performance evaluations, and take corrective action as needed in accordance with HR recommendations.
Monitor and positively influence staff morale, seek staff feedback, and encourage engagement through open, collaborative communication.
When there is no dedicated Scheduler, create weekly schedules that cover all shifts, minimize overtime, and maximize staff utilization; monitor staff coverage and timekeeping.
Conduct service-location- and client-specific training for direct reports and staff cross-training at the assigned location.
Monitor the condition of service locations, furnishings, equipment, and grounds; report damage, hazards, problems, and repair needs promptly; maintain cleanliness and compliance with Company and licensing standards.
Maintain cleanliness of Company vehicles, facilitate regular maintenance, and promptly report extraordinary repair or maintenance needs to the Coordinator.
Manage appropriate use and record keeping for petty cash, credit card transactions, and client funds in accordance with Company and licensing standards.
Perform direct care services in accordance with the Direct Support Professional essential functions in the Position Description.
Produce regular professional, understandable written updates.
Apply organizational policies and procedures, licensing and administrative standards, confidentiality requirements, and Employee Handbook information; implement new policies, forms, and contractual standards as directed.
Maintain confidentiality within programs and outside of work; present oneself professionally and treat clients, coworkers, and management with dignity and respect.
Report allegations of abuse, resident rights violations, conflicts of interest, harassment, or fraud to the appropriate level of management.