Direct Support Program Manager

RHA Health Services • Walnut Creek, NC

5d

About The Position

RHA Health Services is hiring a Regular Direct Support Program Manager to help ensure quality care for service users with intellectual and developmental disabilities and people facing mental health and substance use challenges. The role determines service users’ developmental care needs, assigns and supervises Direct Care Staff to ensure adequate care, and administers developmental care services. The annual salary is $45,000.

The manager oversees financial and budget operations, service delivery, workers’ compensation, and staff training and development. The role monitors shifts and care practices for compliance with legislative, health, and sanitary standards; addresses identified deficiencies; coordinates service delivery with other department heads; supports the interdisciplinary team process as needed; and participates in quality assurance assessments.

Employment is listed as Regular. Pre-employment screening includes criminal background and registry checks, drug testing, education verification, and other credentialing based on position requirements. Employment history or references may also be required. For positions requiring transportation of individuals, proof of a driver’s license, insurance, and vehicle may be required.

Requirements

• High school diploma or G.E.D. required.
• At least one year of supervisory experience in a health-related field, or five years of supervisory experience in IDD.
• A valid driver’s license may be required.
• Personal auto liability insurance is mandatory if transporting service users in a private or personal vehicle.
• Maintain proficiency in company-sponsored or required training.
• CPR, First Aid, NCI, CPI, and/or other certifications may be required based on state and federal standards, regulations, or company policy.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Plan and develop budget requests for submission to the Facility Administrator.
• Develop and maintain a system for integrating basic developmental care and programming services in conjunction with the IDD Program Manager.
• Develop developmental care services and procedures consistent with RHA Health Services’ philosophy and goals.
• Manage workers’ compensation matters, including prompt reporting and investigation of employee injuries, participation in job safety and performance analysis, ensuring safety training, addressing unsafe work practices, identifying accident-prone employees, correcting safety inspection deficiencies, supporting return-to-work efforts, and controlling injury rates.
• Evaluate Direct Care Staff training needs and ensure staff receive appropriate development training.
• Periodically monitor all shifts and basic developmental care to ensure legislative standards are met.
• Monitor center activities to ensure health and sanitary standards are met and correct deficiencies identified by internal or external authorities.
• Plan service delivery, supervise daily implementation, and coordinate administrative matters with other department heads.
• Assist with the Interdisciplinary Team Process as needed.
• Participate in the Quality Assurance Assessment system, which may include mealtime, environmental, interaction, and third-shift assessments.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED