Direct Support Manager

Mosaic • Macomb, IL

12d

About The Position

Mosaic is seeking a values-driven Direct Support Manager in Macomb to oversee residential service operations and lead associate direct support managers and staff. The manager stewards human and financial resources, ensures operations comply with regulatory requirements and accreditation standards, and manages within assigned budgets. The role also fosters a warm, therapeutic environment where individuals served can thrive.

This is a full-time, salaried position with day hours and rotating on-call responsibilities. Other hours may be needed based on department needs, and the manager may work direct-care shifts when necessary to maintain staffing ratios.

Requirements

• Bachelor’s degree in Psychology, Special Education, or a related field; relevant experience may be accepted in lieu of a degree.
• At least 3 years of related work experience, including at least 1 year of supervisory or management experience.
• Knowledge of regulatory standards, medication administration guidelines, and basic budget management.
• Strong organizational, problem-solving, and computer skills.
• Ability to translate administrative guidance into actionable everyday care routines.
• Patient, positive attitude and passion for working with individuals with intellectual disabilities.
• Valid driver’s license and ability to drive or travel as needed.
• CPR and First Aid certification, or willingness to obtain upon hire.
• State Medication Administration and MANDT de-escalation certification, or willingness to obtain upon hire.

Nice To Haves

• Experience supporting people with developmental disabilities.

Responsibilities

• Schedule, coach, and supervise direct support supervisors and staff.
• Coordinate and manage implementation of individual program plans and monitor daily operations.
• Ensure individuals’ medical, social, and programmatic files are accurately maintained using electronic documentation.
• Coordinate appointments and community activities for the people served.
• Maintain residential facilities and vehicles.
• Prepare accurate administrative reports and manage local financial accounts, petty cash, and grocery and supply purchasing.
• Monitor safety guidelines, regulatory requirements, accreditation standards, and OSHA regulations across environments.
• Train and guide staff in positive, emotionally supportive interactions.
• Work direct-care shifts when needed to maintain required staffing ratios.
• Provide guidance during emergency situations on an on-call basis.

Benefits

• CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement), a tax-free allowance benefit program for selecting a medical plan.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Tax-free tuition assistance up to $1,000 per plan year.
• 403(b) retirement plan.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager