Direct Support Manager

Mosaic • Macomb, IL

12d • Onsite

About The Position

Mosaic is seeking a values-driven Direct Support Manager in Macomb to oversee residential service operations and lead associate direct support managers and staff. The manager stewards human and financial resources, ensures operations comply with regulatory and accreditation standards, and works within assigned budgets. The role models and fosters a warm, therapeutic environment where individuals served can thrive.

The position includes scheduling, coaching, and supervising staff; coordinating individual program plans and daily operations; maintaining accurate electronic medical, social, and programmatic files; coordinating appointments and community activities; and managing facilities, vehicles, reports, local financial accounts, petty cash, and purchasing. The manager promotes safety and compliance and provides hands-on leadership, including direct care coverage when needed and on-call emergency guidance.

This is a full-time, salaried position based in Macomb. Hours are days, with rotating on-call responsibilities and other hours as needed based on department needs.

Requirements

• Bachelor’s degree in Psychology, Special Education, or a related field; relevant experience may be accepted in lieu of a degree.
• At least 3 years of related work experience, including at least 1 year of supervisory or management experience.
• Knowledge of regulatory standards, medication administration guidelines, and basic budget management.
• Strong organizational, problem-solving, and computer skills.
• Ability to translate administrative guidance into actionable, everyday care routines.
• Patient, positive attitude and passion for working with individuals with intellectual disabilities.
• Valid driver’s license and ability to drive or travel as needed.
• CPR and First Aid certification, or willingness to obtain upon hire.
• State Medication Administration and MANDT de-escalation certifications, or willingness to obtain upon hire.
• Ability to engage in frequent physical activity, including standing, walking, bending, reaching, stooping, crouching, and balancing.
• Ability to lift up to 25 pounds independently, push or pull up to 40 pounds of force, and safely transfer 50 pounds.

Nice To Haves

• Experience supporting people with developmental disabilities.

Responsibilities

• Schedule, coach, and supervise direct support supervisors and staff.
• Coordinate and manage the implementation of individual program plans and monitor day-to-day operations.
• Ensure individuals’ medical, social, and programmatic files are accurately maintained using electronic documentation.
• Coordinate appointments and community activities for the people served.
• Maintain residential facilities and vehicles.
• Prepare accurate administrative reports.
• Manage local financial accounts, petty cash, and grocery and supply purchasing.
• Monitor safety guidelines, regulatory requirements, accreditation standards, and OSHA regulations across environments.
• Train and guide staff in positive, emotionally supportive interactions.
• Work direct care shifts when needed to maintain required staffing ratios.
• Provide guidance during emergency situations on an on-call basis.

Benefits

• CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement), a tax-free allowance benefit program that lets employees select a medical plan.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Tax-free tuition assistance up to $1,000 per plan year.
• 403(b) retirement plan.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager