Direct Store Delivery Team Leader

Turkey Hill•Conestoga, PA

11d

About The Position

The Direct Store Delivery (DSD) Team Leader supports drivers and the DSD Supervisor while setting standards for driver performance, safety, training, and teamwork. The role maintains team assignments and schedules, assists with performance reviews and disciplinary matters, and helps coordinate route restructuring and associate assignments. The Team Leader also assists with route settlement discrepancies, damaged and returned merchandise, and reporting product-quality information. The position requires cross-training across Distribution and providing relief coverage as assigned. It includes responding to after-hours calls when required and spending at least 60% of weekly working hours outside the office unless the DSD Supervisor makes an exception. The role requires a Class A Commercial Driver’s License and the ability to operate delivery vehicles, including tractor-trailer combinations. The employee must maintain a good driving record, required medical certification, and an Electronic Logging Device (ELD), and comply with applicable hours-of-service regulations. This position is designated Safety Critical and requires a pre-employment drug screen and compliance with the company’s zero-tolerance policy for a positive drug screen. The work may take place in a manufacturing environment with high noise levels and requires mandated personal protective equipment. The role involves frequent standing and walking for 8 or more hours, operating and inspecting job-related equipment, and lifting or pushing/pulling up to 50 pounds regularly. The employee must meet the listed DOT-related health, vision, hearing, and physical ability requirements.

Requirements

Must be at least 21 years of age.
Class A Commercial Driver’s License (CDL) required, with the ability to operate any delivery vehicle, including tractor-trailer combinations.
Valid and updated medical certification.
Maintain a good driving record and demonstrate knowledge and skills consistent with CDL and Turkey Hill Dairy requirements.
Maintain adherence to scheduled work hours, including start, end, lunch, and break schedules.
Work effectively in a team environment.
Meet DOT-related health requirements, including the stated vision, hearing, blood pressure, and pulse criteria.
Ability to walk, bend, push, pull, twist, squat, and kneel daily.
Must pass a pre-employment drug screen and is subject to random drug and alcohol testing during employment.
Ability to talk and/or hear in a high-noise manufacturing setting; PPE is required.
Wear mandated PPE based on the assigned job area.
Frequently stand and walk in a manufacturing environment for 8 or more hours.
Ability to ascend and descend stairs and position oneself to move, reach, stoop, kneel, crouch, or crawl as needed.
Ability to use hands and fingers to handle or feel and operate office equipment.
Ability to lift 50 pounds and/or push or pull 50 pounds on a regular basis.
Ability to meet the stated close, distance, and peripheral vision and depth-perception requirements and adjust focus.

Responsibilities

Partner with Ryder to assist drivers during breakdowns.
Partner with the DSD Supervisor to formulate and implement individual and team goals and strategies aligned with departmental and company goals.
Set standards for drivers’ attitude, performance, driving skills, and training skills while promoting teamwork and cooperation.
Review team members’ performance and provide appropriate reports to management.
Assist the DSD Supervisor with disciplinary matters when necessary.
Maintain work assignments and daily schedules for the assigned team.
Cross-train in all areas of Distribution.
Provide relief coverage within Distribution as required, performing the procedures assigned to the person being relieved.
Assist in resolving route settlement discrepancies, controlling damaged and returned merchandise, and reporting pertinent product-quality information to appropriate personnel.
Assist the DSD Supervisor with route restructuring and associate assignments as circumstances require.
Handle after-hours calls as required for emergency and substitute situations.
Spend at least 60% of weekly working hours outside the office unless an exception is made by the DSD Supervisor.
Maintain an Electronic Logging Device (ELD) to log daily activity and comply with applicable hours-of-service requirements under Federal Motor Carrier Safety Regulations.
Engage in departmental and cross-functional teams to define and implement customer-value-focused process improvements.
Perform other duties as assigned.
Inspect job-related equipment before use to ensure it is in good working condition.
Operate job-related powered, hand, and office equipment as required.