Direct Services Case Worker

OSAGE NATION • Pawhuska, OK

5d

About The Position

The Direct Services Case Worker directly interacts with Osage Nation constituents requesting assistance with available direct services, including Burial Assistance, the Regional Gathering Fund, and general requests or referrals for information about Osage Nation services. The role efficiently executes requests for services and requires genuine concern for constituent requests and dedication to fulfilling their needs.

Requirements

• Excellent customer service skills.
• Professional attitude and appearance that positively represents the Nation.
• Maintain confidentiality at all times.
• High level of personal integrity and ethics.
• Strong problem-solving skills.
• Ability to use Microsoft Office Suite programs and the internet.
• Excellent and accurate typing skills.
• Proficient use of office equipment, including a voice messaging system, fax, copier, and computer.
• Good interpersonal communication and teamwork skills.
• Pass a criminal background check.
• Pass drug/alcohol testing.
• Clean driving record and valid driver's license; may be required to drive GSA or tribal vehicles.
• Ability to lift, push, kneel, bend, reach overhead, and pull or carry up to 25 lbs.

Nice To Haves

• Associate’s Degree in Business, Management, or a related field preferred.
• At least 1 to 2 years of executive, managerial, or office environment experience preferred.

Responsibilities

• Interact directly with constituents requesting assistance with available direct services.
• Respond to requests involving Burial Assistance, the Regional Gathering Fund, and general information or referrals for Osage Nation services.
• Efficiently execute requests for services.
• Maintain confidentiality and represent the Nation with a professional attitude and appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree