Protective Services Case Worker

AgeSpan•Lawrence, MA

16h

About The Position

The Protective Services Case Worker assesses and investigates Protective Services cases involving older adults. The role investigates reports, assesses client risk, provides crisis intervention and advocacy, and monitors cases to resolve crisis issues. The worker conducts field visits to evaluate an older adult’s physical, social, emotional, and environmental status and determine eligibility and needs in the home in accordance with applicable regulations. The position also develops and maintains service plans, connects clients with mental health, medical, and legal resources, maintains case documentation and files, and collaborates with Protective Services and case management staff. The worker may use the court system when necessary, assist with community education, cover cases for team members, and participate in after-hours on-call coverage as needed. Other duties may be assigned by the Protective Services Supervisor. The position is 37.5 hours per week. The pay range is $33.00–$34.00 per hour, with the actual rate based on factors including internal equity, experience, and qualifications. AgeSpan describes its workplace as supportive, collaborative, innovative, and committed to diversity, inclusion, employee development, and work-life balance. Flexible scheduling and hybrid work opportunities are available depending on the role and hours.

Requirements

Master’s degree or higher from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of counseling, casework, or case management experience; Protective Services or crisis intervention experience is preferred.
Alternatively, a bachelor’s degree from an accredited school in one of the listed fields, plus at least two years of counseling, casework, or case management experience providing protective or crisis intervention services.
LSW eligibility within 2.5 years of hire is required.
Exceptional negotiation and problem-solving skills.
Strong written and verbal communication skills.
Computer experience.

Nice To Haves

Experience in a Protective Services or crisis intervention role.
Bilingual capacity.

Responsibilities

Investigate Protective Services reports assigned by the Protective Services Supervisor.
Conduct home field visits to assess older adults’ physical, social, emotional, and environmental status and determine eligibility and needs in accordance with applicable regulations.
Provide crisis intervention, advocacy, and casework services.
Complete paperwork and maintain client files and computer database records as directed and as required by regulations.
Develop and maintain ongoing service plans to help resolve Protective Services cases.
Access mental health, medical, and legal resources when needed.
Serve as a liaison and provide clinical consultation with case management staff when appropriate.
Assist with community education efforts as assigned.
Use the court system when necessary under applicable laws and mandates.
Provide case coverage and liaison support with other Protective Services team members.
Work collaboratively with the team when difficult scenarios arise in a teammate’s caseload.
Participate in after-hours on-call coverage as needed.
Perform other duties assigned by the Protective Services Supervisor.