Protective Services Case Worker
About The Position
The Protective Services Case Worker assesses and investigates Protective Services cases involving older adults. The role investigates reports, assesses client risk, provides crisis intervention and advocacy, and monitors cases to resolve crisis issues. The Case Worker conducts field visits to assess clients’ physical, social, emotional, and environmental status and determine eligibility and needs in their homes under applicable regulations. The role also develops and maintains service plans, connects clients with mental health, medical, and legal resources, maintains case documentation and files, collaborates with case management staff and the Protective Services team, and participates in community education and court-related processes when needed. Case coverage includes after-hours on-call participation as needed.
Requirements
- A master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of counseling, casework, or case management experience; alternatively, a bachelor's degree in one of these fields plus at least two years of counseling, casework, or case management experience providing protective or crisis intervention services.
- LSW eligibility within 2.5 years of hire is required.
- Exceptional negotiation and problem-solving skills.
- Strong written and verbal communication skills.
- Computer experience.
Nice To Haves
- Experience in a Protective Services or crisis intervention role is preferred.
- Bilingual capacity is preferred but not required.
Responsibilities
- Investigate assigned Protective Services reports.
- Conduct field visits to assess older adults’ physical, social, emotional, and environmental status and determine eligibility and needs in their homes in accordance with applicable regulations.
- Provide crisis intervention, advocacy, and casework services.
- Complete paperwork and maintain client files, including computer database records, as directed and as regulated.
- Develop and maintain ongoing service plans to help resolve Protective Services cases.
- Access mental health, medical, and legal resources when needed.
- Provide liaison and clinical consultation with case management staff when appropriate.
- Assist with community education efforts as assigned.
- Use the court system when necessary, as indicated by applicable laws and mandates.
- Provide case coverage and liaison support with other Protective Services team members.
- Work collaboratively with teammates when challenging scenarios arise in their caseloads.
- Participate in Protective Services after-hours on-call coverage as needed.
- Perform other duties as assigned by the Protective Services Supervisor.
Benefits
- Competitive salaries
- Generous vacation time and paid time off
- Flexible workplace, schedule, and hybrid work opportunities, depending on role and hours
- Healthcare (medical and dental)
- 403b Retirement Plan with agency match
- 20 vacation days, 12 sick days, and 12 paid holidays
- Social Work Licensing Program
- License renewal paid by the agency for RNs and Social Workers
- Wellness programs
- Excellent work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
