Direct Response Fundraising Stewardship Coordinator

OPERATION SMILE INC•Virginia Beach, VA

2d•$22 - $27•Onsite

About The Position

The Direct Response Coordinator supports the Manager, Sustainer and Mid-Level Giving, owning workflow and project coordination with internal teams and external partners to ensure smooth campaign execution, accurate data management, and timely delivery. The role uses working knowledge of direct response best practices to support integrated, omni-channel fundraising strategies for monthly and high-value one-time donors, and contributes to strengthening and optimizing Operation Smile’s donor file. The coordinator manages campaign proofs, coding, quality checks, campaign schedules and documentation, creative routing and approvals, expense reporting, premium inventory, sustainer-related processes, donor communications, and reporting support. The role collaborates with Digital, Data & Analytics, database, finance, marketing agencies, and other internal and external partners. It also helps maintain fundraising regulations, donor privacy, and brand standards, and may support wider MMFR team needs, particularly during the holiday season.

Requirements

3–5 years of professional direct marketing and nonprofit experience.
Bachelor’s degree in Marketing or an equivalent degree.
Experience working with donor databases.
Experience collaborating in a complex, matrix-structured, multicultural, dynamic organizational environment.
Analytical, planning, time-management, and organizational skills.
Strong communication and relationship-building skills, including clear and effective writing and speaking and excellent listening skills.
Strong interpersonal and communication skills, including the ability to identify and work through challenges and build relationships at all organizational levels, supported by sound judgment and emotional intelligence.
Self-starter with an entrepreneurial and creative approach to problem-solving.
Ability to manage multiple projects and tasks concurrently.
Office and computer equipment skills, including internet, Excel, email, electronic calendars, word processing, electronic forms, project management software, and the Microsoft environment.
Willingness to demonstrate diversity, equity, and inclusion values with colleagues, vendors, and in constituent communications.
Demonstrated project coordination and organization, attention to detail, donor focus, relationship building, judgment, and accountability.

Nice To Haves

Sustainer file experience is strongly preferred.
Bilingual Spanish skills are preferred.
Experience with BBCRM is a plus.

Responsibilities

Direct proofs and ensure review processes are executed accurately.
Approve coding setup and work with Data & Analytics to ensure coding accuracy.
Spot-check caging vendor quality-control files to ensure sustainer information is captured accurately.
Manage premium inventory, particularly sustainer premiums, including a potential anniversary premium program.
Process donor monthly giving upgrades as backup for the Data and Analytics team.
Review telemarketing scripts and letters for value audience campaigns.
Write thank-you notes by hand for high-value sustainers.
Contribute to establishing an active cancellation treatment process for sustainers.
Review comment files for sustainer feedback.
Manage the sample library and own the intranet team folder.
Document and manage MLWP and sustainer standard operating procedures.
Support tracking of mid-level warm prospect audience activities, performance, and insights for monthly reporting.
Organize, save, and manage meeting minutes and important notes.
Collaborate with the Digital team to help create an integrated omni-channel sustainer donor journey across offline and digital fundraising efforts.
Work with external partners and internal departments to organize and execute fundraising campaign creative and production and secure approvals.
Manage copy and art routing, obtain feedback and approvals, and identify production process or cost efficiencies.
Create and manage campaign schedules; initiate and update campaign documentation; archive final art; and perform expense reporting.
Work with the database group and finance to support quality control of monthly giving processes, vendor reporting and analysis, and business process documentation.
Maintain adherence to fundraising regulations, donor privacy requirements, and organizational brand guidelines.
Complete special projects to enhance and expand the Donor Development department’s fundraising capacity.
Support the wider MMFR team based on business needs, especially during the holiday season.