Stewardship Coordinator

Straz Center for the Performing Arts•Tampa, FL

2d•Onsite

About The Position

The Straz Center for the Performing Arts is seeking a Stewardship Coordinator to join its Development Team. The position provides comprehensive stewardship services to strengthen donor engagement, recognition, retention, and long-term relationships, and to advance the Development department’s fundraising goals and strategies. The coordinator prepares and distributes gift acknowledgements and donor benefits, helps maintain accurate donor records, leads donor recognition efforts, and develops communications that thank and engage donors. Working collaboratively with the Development and Marketing teams, the coordinator supports consistent donor stewardship. The role requires analytical ability, sound judgment, independent project management, critical and creative thinking, and the ability to build organized systems. The position is based on-site at the Straz Center in downtown Tampa. Occasional evening or weekend work is required for special events.

Requirements

Prior experience with a CRM or database system is required.
Proficiency in Microsoft Excel and Word is required.
Excellent organization and information management skills, including strong attention to detail.
Ability to work independently.
Ability to communicate effectively in English, verbally and in writing.
Ability to complete the required Level 2 background screening through the Florida Clearinghouse as a condition of employment.

Nice To Haves

Salesforce experience preferred.
Experience with tools such as Kindsight preferred.
Fundamental understanding of fundraising concepts preferred.
Bachelor’s degree in a related field preferred; an associate degree or equivalent combination of education and relevant work experience will be considered.

Responsibilities

Maintain working knowledge of the CRM system, annual giving programs, and related benefits.
Coordinate preparation and distribution of acknowledgement letters for new and renewing gifts.
Coordinate annual donor benefit packages and help distribute benefit collateral to endowment and capital campaign donors, founders, board members, and public officials.
Record and evaluate historical acknowledgements and benefits in CRM and Development files, and issue replacement or supplemental materials.
Lead assigned department-wide donor stewardship initiatives and maintain accurate donor recognition lists.
Collaborate with the Development team to plan and execute donor stewardship events and activities; participate in Bravo Club staff shifts as needed.
Evaluate donor stewardship needs and recommend and implement improvements to stewardship processes, benefits, and engagement initiatives.
Work with the Development Systems team on CRM gift entry as needed.
Prepare pledge reminder letters and payment invoices.
Review and maintain donor data in the CRM to ensure records are accurate and relevant.
Contribute to team decision-making and carry out decisions cooperatively.
Assist with Development departmental functions and special events, and perform other duties as needed to support department operations.