Direct Care-Family Shelter

Catholic Charities of Boston•Boston, MA

4d•$20 - $24

About The Position

Direct Care employees oversee the 24-hour operation of the CCAB Family Shelter and help maintain a safe, secure, and comfortable environment for families in residence. They must remain alert and prepared to answer calls, greet visitors, and respond calmly and appropriately to emergencies while maintaining professional boundaries and confidentiality. The role includes communicating with residents, visitors, coworkers, and service providers; keeping accurate records; and ensuring shelter policies and procedures are followed. Employees complete building checks, support safe and healthy use of shared spaces, perform cleaning and household chores, reinforce appropriate parenting practices, and report concerns in accordance with applicable shelter, Department of Children and Families, Executive Office of Housing and Livable Communities, and Catholic Charities guidelines. The position works in a residential building and uses office equipment. Attendance at meetings and trainings is required as needed, and additional duties may be assigned.

Requirements

High school degree or equivalent.
CPR certification for emergency situations, with participation in recertification training to maintain current certification.
Understand and maintain professional boundaries and confidentiality.
Demonstrated ability to work with a varied and occasionally difficult client population.
Strong organizational and interpersonal skills, attention to detail, and ability to complete daily program documents.
Good typing, writing, and communication skills.
Computer skills, including competence with Microsoft Office Suite and Outlook.
Ability to communicate clearly and effectively with empathy and patience.
Ability to respond physically and quickly to day-to-day and emergency situations while remaining calm.
Ability to push, pull, bend, and lift up to 25 pounds and evacuate residents during an emergency.
Ability to work additional hours and shifts on weekdays and weekends for program coverage.

Nice To Haves

Three to four years of prior experience in social services or a related field is preferred.

Responsibilities

Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities, maintaining professional boundaries and confidentiality.
Interact respectfully with program visitors, employees, volunteers, service providers, and families in residence.
Complete documentation, incident reports, email reports, and daily logs clearly and promptly.
Ensure program policies and procedures are followed, and report issues to the coworker on duty, Shelter Manager, or on-call administrator in a timely manner.
Recognize and respond to emergency and general situations quickly, appropriately, calmly, and effectively.
Communicate program and client activity at shift change and remain on shift until the next employee arrives to assume responsibilities.
Help maintain a clean, safe, secure, and comfortable living and work environment.
Complete house chores and cleaning as needed or assigned.
Follow EOHLC-approved house rules, policies, and procedures.
Conduct full building checks for safety, major cleaning issues, food storage violations, and facility issues; periodically check outside activities and contact police when needed.
Oversee and assist residents in keeping cooking, food storage, dining, and common areas clean and safe.
Reinforce appropriate parenting methods and intervene in and report misconduct as needed under DCF, EOHLC, and Catholic Charities guidelines.
Participate in case reviews as needed.
Complete household chores when assigned to overnight shifts.
Meet in supervision with the Shelter Manager or assigned administrative employee.
Attend internal and external meetings and trainings as required.
Perform other responsibilities as assigned.