3rd Shift Direct Care

Western MA•Springfield, MA

13h

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, empowering participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction to pursue recovery and rehabilitation. The role focuses on participants’ strengths and resiliency through person-centered planning. Workers are expected to perform their responsibilities professionally and in accordance with the Mental Health Association’s core values of Respect, Integrity, and Compassion, its mission and policies, program funding, and applicable regulatory guidelines. The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs provide a safe, structured setting for adolescents involved with the Department of Children and Families to address behavioral health needs. Adult services include residential and outreach support for people in recovery or living with addiction, including those with co-occurring mental health concerns. The division provides compassionate, trauma-informed care to help people build coping skills, restore stability, and work toward long-term recovery and wellness. The listed shift is Monday through Wednesday, 11 p.m. to 9 a.m., for 30 hours per week. The pay range is $19–$21 per hour.

Requirements

High school diploma or equivalent (GED).
Must be at least 18 years old.
Strong communication skills and a team-first mindset.
Patience, compassion, and the ability to adapt to participant needs.
Valid driver’s license.
Reliable transportation to use during work hours.
Auto insurance with the employee listed as an insured driver on the policy.
Ability to pass background checks and required certifications (MAP, CPR, and First Aid).

Nice To Haves

Human services experience is preferred.

Responsibilities

Support participants with daily routines, including cooking, cleaning, and hygiene.
Teach life skills and promote independence.
Provide transportation to appointments or activities.
Encourage self-advocacy and connect participants to community resources.
Facilitate group activities and house meetings.
Respond to health or behavioral concerns using supportive strategies.
Maintain accurate documentation and uphold safety protocols.