3rd Shift Direct Care

Mental Health Association - Western MA•Springfield, MA

23h•$19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting for participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction. The role empowers participants to pursue their vision of recovery and rehabilitation, emphasizing strengths and resiliency through person-centered planning. Workers perform their responsibilities professionally and in accordance with MHA’s Core Values of Respect, Integrity, and Compassion, as well as the organization’s mission, policies, practices, program funding, and applicable regulatory guidelines. The position is part of the Division of Recovery Services, which supports people navigating mental health and substance use challenges. Its programs provide residential and outreach support, including structured settings for adolescents involved with the Department of Children and Families and support for adults in recovery or living with addiction, including those with co-occurring mental health concerns. The division uses compassionate, trauma-informed care to help people build coping skills, restore stability, and work toward long-term recovery and wellness. The listed shift is Monday through Wednesday, 11 p.m. to 9 a.m., for 30 hours per week. Pay is $19–$21 per hour.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license.
Reliable transportation to use during work hours.
Auto insurance with the employee listed as an insured driver on the policy.
Must be at least 18 years old.
Strong communication skills and a team-first mindset.
Patience, compassion, and ability to adapt to participant needs.
Ability to pass background checks and required certifications (MAP, CPR, First Aid).

Nice To Haves

Human services experience is preferred.

Responsibilities

Support participants with daily routines, including cooking, cleaning, and hygiene.
Teach life skills and promote independence.
Provide transportation to appointments or activities.
Encourage self-advocacy and connect participants to community resources.
Facilitate group activities and house meetings.
Respond to health or behavioral concerns using supportive strategies.
Maintain accurate documentation and uphold safety protocols.
Perform responsibilities in accordance with MHA’s Core Values, organizational mission, policies, practices, program funding, and applicable regulatory agency guidelines.