2nd & 3rd Shift Direct Care

Mental Health Association - Western MA•Chicopee, MA
•$19 - $21

About The Position

The Residential Support Specialist supports individuals with acquired brain injuries in a safe, supportive living environment. The role promotes personal growth, independence, self-advocacy, and community engagement while reflecting MHA’s values of Respect, Integrity, and Compassion and following applicable policies and guidelines. New Ways Services is MHA’s residential and community-based program for people with acquired brain injuries resulting from trauma, stroke, or serious illness. The program provides personalized care, daily routines, and support in neighborhood homes, including 24/7 support and access to nursing, clinical, and therapeutic services. The open schedule is Thursday through Saturday, 11 p.m.–9 a.m., and Sunday, 3 p.m.–11 p.m., for 38 hours per week. Pay is $19–$21 per hour.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ changing needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain medication administration (MAP), CPR, and first aid certifications.
  • Minimum age of 21.
  • High school diploma or equivalent preferred.
  • Six months of relevant experience preferred, especially supporting individuals with brain injuries or mental health challenges.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of relevant experience, especially supporting individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care and daily routines, prepare meals, and support participants with finances and transportation.
  • Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required training.
  • Demonstrate professionalism, collaborate with the team, and support program goals.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
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