2nd Shift Direct Care

Western MA • Agawam, MA

5d

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries. The position promotes personal growth, independence, and community engagement while embodying MHA’s Core Values of Respect, Integrity, and Compassion and following relevant policies and guidelines.

New Ways Services (ABI Division) is MHA’s residential and community-based program for individuals with acquired brain injuries resulting from trauma, stroke, or serious illness. The team supports participants in addressing physical, emotional, and cognitive challenges, building skills, and gaining independence through personalized care, meaningful routines, and supportive homes in welcoming neighborhoods. Participants have access to 24/7 support, nursing, clinical, and therapeutic services to help them reconnect with their communities and regain confidence.

The listed pay range is $19–$21 per hour. The open shift is Friday through Sunday, 12 p.m.–8 p.m., for 24 hours.

Requirements

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Flexibility to adapt to participants’ evolving needs.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
• Minimum age of 21.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, and meal preparation.
• Support participants in managing finances and transportation.
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
• Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED