2nd Shift Direct Care

Mental Health Association - Western MA • West Springfield, MA

10d • $19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, helping participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction pursue recovery and rehabilitation. The role focuses on participants’ strengths and resiliency through person-centered planning. Work must be performed professionally and in accordance with MHA’s Core Values of Respect, Integrity, and Compassion, its mission, policies, practices, program funding, and applicable regulatory guidelines.

The position is part of the Division of Recovery Services (DRS), which supports people navigating mental health and substance use challenges. DRS provides residential programs for adolescents involved with the Department of Children and Families and residential and outreach support for adults in recovery or living with addiction, including people with co-occurring mental health concerns. Its trauma-informed care helps people develop coping skills, restore stability, and work toward long-term recovery and wellness.

The listed opening is Sunday and Monday, 3 p.m.–11 p.m. (16 hours). Pay is $19–$21 per hour.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license.
• Reliable transportation to use during work hours.
• Auto insurance with the applicant listed as an insured driver on the policy.
• Must be at least 18 years old.
• Strong communication skills and a team-first mindset.
• Patience, compassion, and ability to adapt to participant needs.
• Ability to pass background checks and obtain required CPR and First Aid certifications.

Nice To Haves

• Human services experience is preferred.

Responsibilities

• Support participants with daily routines, including cooking, cleaning, and hygiene.
• Teach life skills and promote independence.
• Provide transportation to appointments or activities.
• Encourage self-advocacy and connect participants with community resources.
• Facilitate group activities and house meetings.
• Respond to health or behavioral concerns using supportive strategies.
• Maintain accurate documentation and uphold safety protocols.
• Perform responsibilities in accordance with MHA’s Core Values, mission, policies, practices, program funding, and applicable regulatory agency guidelines.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED