Direct Care Team Lead | Adult Outpatient Services

Valley Behavioral Health•Salt Lake City, UT

About The Position

The Direct Care Team Lead guides and develops direct care employees while helping create a collaborative environment where team members and clients can thrive. The role performs supervisory tasks and applies advanced knowledge of the relevant function to train, coach, and supervise employees. The Team Lead ensures staff have the resources and training needed to perform successfully and encourages collaboration and teamwork. The position is full-time and scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. Pay starts at $20.65 per hour, with pay calculated based on years of related work experience. The role also performs direct client care, including targeted case management, medication distribution, and client transportation.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager certification, required within 120 days of the start date if needed.
CPR certification, to be obtained post-hire.
Valley de-escalation certification, to be obtained post-hire.

Nice To Haves

One year of behavioral health experience.
Previous supervisory experience.

Responsibilities

Supervise daily activities and operational performance of a team of direct care employees.
Maintain ongoing, transparent, and comprehensive communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance and high team morale.
Orient, train, and mentor new employees, ensuring training objectives are completed within established timeframes.
Ensure clinical and operational goals are completed within required timelines.
Coordinate and train employees on the program service delivery model and each team member’s role in delivering services.
Ensure employee compliance with company policies, procedures, and operational expectations.
Address performance problems and provide appropriate support.
Improve employee competence by providing educational resources and training.
Analyze data, monitor variances, identify trends, recommend actions to management, and prepare and analyze required reports.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley leadership to support compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Perform client care responsibilities, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams regarding clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and other agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-demand pay providing access to a portion of earned wages before the scheduled payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays.
Two wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible team members working at least 30 hours per week, with voluntary insurance options also available.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families, subject to eligibility.
Health Savings Account contributions with a company match of up to $900 for individuals and $1,800 for families, depending on medical plan selection.
401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.