Direct Care Team Lead | Adult Outpatient Services

Valley Behavioral Health Incorporated•Salt Lake City, UT

5d•$21 - $23

About The Position

The Direct Care Team Lead guides and develops direct care employees and helps create a collaborative environment where team members and clients can thrive. The role performs supervisory tasks, ensures employees have the resources and training needed to succeed, and uses advanced knowledge of the function to train, coach, and supervise employees. The Team Lead encourages collaboration and teamwork while overseeing daily team activities and operational performance. The position also performs direct client care, including targeted case management, medication distribution, and client transportation. The Team Lead coordinates with leadership on shift coverage and provides on-call coverage as assigned. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Pay starts at $20.65 per hour and is calculated based on years of related work experience.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager certification, obtained after hire as needed and required within 120 days of the start date.
CPR certification, obtained after hire.
Valley de-escalation certification, obtained after hire.

Nice To Haves

One year of behavioral health experience.
Previous supervisory experience.

Responsibilities

Supervise the daily activities and operational performance of a team of direct care employees.
Maintain transparent communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance and high morale.
Orient, train, and mentor new employees, ensuring training objectives are completed on time.
Ensure clinical and operational goals are completed within required timelines.
Coordinate employee training on the program service delivery model and each team member’s role in fulfilling it.
Ensure employee compliance with company policies, procedures, and operational expectations.
Address performance problems and provide appropriate support.
Improve employee competence by providing educational resources and training.
Analyze data, monitor variances, identify trends, and recommend actions to management to improve clinical, operational, and financial results.
Prepare and analyze reports as required.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley Leadership to ensure compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Perform client care responsibilities, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams on clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and/or agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-demand access to a portion of earned wages before payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays and 2 wellness days.
Paid parental leave.
Eligible team members working 30 or more hours per week may receive medical, dental, vision, life, and disability insurance, plus voluntary insurance options including accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Pre-tax Health Savings Account contributions, depending on medical plan selection, with a company match up to $900 for individuals and $1,800 for families.
401(k) plan with pre-tax and Roth contributions and a company match up to 6% of annual salary.
Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.