Direct Care Team Lead | Adult Outpatient Services

Valley Behavioral Health Incorporated•Salt Lake City, UT

2d•$21 - $26

About The Position

The Direct Care Team Lead performs supervisory tasks and ensures employees have the resources and training needed to perform successfully. The role requires advanced knowledge and skill in its function and uses that expertise to train, coach, and supervise employees while encouraging collaboration and teamwork. The Team Lead supervises daily team activities and operational performance, supports employee development and accountability, and ensures clinical and operational goals are completed on time. The position also performs direct client care, including targeted case management, medication distribution, and client transportation. The Team Lead coordinates with leadership on shift coverage and provides on-call coverage when assigned, while following agency documentation, ethical, legal, licensing, and regulatory requirements.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager Certificate, obtained post-hire as needed and required within 120 days of the start date.
CPR certification, obtained post-hire.
Valley de-escalation certification, obtained post-hire.
For driving positions, minimum age of 21 and a current driver's license.

Nice To Haves

Previous supervisory experience with direct reports.

Responsibilities

Supervise the daily activities and operational performance of a team of direct care employees.
Maintain ongoing, transparent communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance, high morale, collaboration, and teamwork.
Orient, train, and mentor new employees, ensuring training objectives are completed within established timeframes.
Ensure clinical and operational goals are completed within required timelines.
Coordinate and train employees on the program service delivery model and each team member's role in fulfilling it.
Ensure employee compliance with company policies, procedures, and operational expectations.
Address performance problems and provide appropriate support.
Improve employee competence through educational resources and training.
Analyze data, monitor variances, identify trends, and recommend actions to management to improve clinical, operational, and financial results.
Prepare and analyze reports as required.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley Leadership to ensure compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Perform client care responsibilities, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams regarding clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-demand access to a portion of earned wages before the scheduled payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays.
2 wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible team members working 30 or more hours per week.
Voluntary insurance options, including accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Garner HRA reimbursement for eligible out-of-pocket medical expenses, up to $2,000 for individuals and $4,000 for families.
Health Savings Account option with a company match of up to $900 for individuals and $1,800 for families, depending on medical plan selection.
401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.