Direct Care Team Lead | Adult Outpatient Services

Valley Behavioral Health•Salt Lake City, UT

About The Position

The Direct Care Team Lead supervises the daily activities and operational performance of a team of direct care employees. The role uses advanced knowledge of its function to train, coach, and supervise staff, ensuring they have the resources and training needed to perform successfully. The Team Lead fosters collaboration, strong performance, and high morale while supporting employee development and client well-being. The position also performs direct client care, including targeted case management, medication distribution, and client transportation. It works with internal and external multidisciplinary teams and with Valley leadership and Quality Assurance to meet clinical, operational, payroll, documentation, and regulatory requirements. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay starts at $20.65 per hour and is calculated based on years of related work experience.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager Certificate, to be obtained within 120 days of the start date if needed.
CPR certification, to be obtained post-hire.
Valley de-escalation certification, to be obtained post-hire.
For driving positions, be at least 21 years old and hold a current driver’s license.

Nice To Haves

Previous supervisory experience with direct reports.

Responsibilities

Supervise the daily activities and operational performance of a team of direct care employees.
Maintain ongoing, transparent communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance, high morale, collaboration, and teamwork.
Orient, train, and mentor new employees, ensuring training objectives are completed within established timeframes.
Ensure clinical and operational goals are completed within required timelines.
Coordinate and train employees on the program service delivery model and each team member’s role in fulfilling it.
Ensure employee compliance with company policies, procedures, and operational expectations; address performance problems and provide appropriate support.
Improve employee competence through educational resources and training.
Analyze data, monitor variances, identify trends, recommend actions to management, and prepare and analyze reports as required.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley leadership to support compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Perform client care responsibilities, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams regarding clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-Demand Pay access to a portion of earned wages before the scheduled payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays and 2 wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible team members working 30 or more hours per week; voluntary options include accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Health Savings Account option with a company match of up to $900 for individuals and $1,800 for families, depending on medical plan selection.
401(k) plan with pre-tax and Roth contribution options and a company match of up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.