Dir-IS Epic Project

Ochsner Clinic Foundation•New Orleans, LA

About The Position

This position manages the Epic application team in collaboration with department leadership. The role oversees day-to-day team dynamics, work prioritization, quality, fiscal stewardship, project strategy, and all aspects of the project life cycle. It provides mentoring and coaching related to performance development and project management, makes large-scale project decisions, serves as the central point of communication and coordination for the project team, and manages direct reports involved in daily project operations. The position also directs internal communications and coordinates project needs with the vendor implementation manager and coordinator. The role requires related management or project leadership experience, including supervisory or management experience, along with strong healthcare billing knowledge and project, team, budget, and schedule management capabilities. The incumbent must be able to work a flexible schedule, including nights, evenings, weekends, and extended shifts, and travel domestically. The position is sedentary, with occasional lifting or moving of up to 10 pounds. There is no routine exposure to blood, body fluid, or tissue, but work in a healthcare setting may involve occupational risk of exposure to hazardous medications or hazardous waste depending on essential duties.

Requirements

High school diploma or equivalent.
8 years of related management or project leadership experience, including 3 years of supervision or management experience.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally.
Strong knowledge of healthcare billing.
Strong partnering, coaching, mentoring, and interpersonal skills; dedication to client service; ability to negotiate mutually acceptable business solutions and assist application staff.
Strong project and team management skills, including the ability to lead large, complex system integration efforts or large software applications and manage and prioritize multiple projects simultaneously with attention to detail.
Strong budget and schedule management skills and ability to ensure the business community is engaged in the project.
Problem-solving and continuous improvement skills, including the ability to think clearly in complex, dynamic situations and review project progress with Epic leadership.
Ability to work a flexible schedule, including nights, evenings, weekends, and extended shifts.
Ability to travel domestically.

Nice To Haves

Bachelor's degree in healthcare, business administration, or a related field.

Responsibilities

Manage the project.
Manage the Epic application.
Lead and manage the Epic team.
Manage personal growth.
Lead customer management.
Manage day-to-day team dynamics, work prioritization, quality, fiscal stewardship, project strategy, and all aspects of the project life cycle.
Mentor and coach staff in performance development and project management.
Make project decisions that influence the project on a large scale.
Serve as the central point of communication and coordination for the project team.
Manage direct reports involved in day-to-day project operations.
Direct internal communications and coordinate overall project needs with the vendor implementation manager and coordinator.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.