Dining Room Supervisor - Full Time

Fieldstone Communities•Yakima, WA

About The Position

The Dining Room Supervisor oversees dining room operations, including staff training, scheduling, organization, cleanliness, and service quality. The role promotes a positive image to residents, families, and guests while helping create a joyful and vibrant community. The supervisor leads service staff and ensures residents and guests receive attentive, consistent service in a clean and well-maintained dining environment.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, and understand English.
Current Food Handler’s card required.
Meet mandatory health requirements under state regulations.
Attention to detail and ability to follow instructions.
Resident-care philosophy focused on high-quality service and professional interaction.
Ability to maintain a clean, neat, comfortable, and safe environment for residents, staff, and visitors.
Ability to relate positively and communicate appropriately with residents, families, community members, volunteers, and other employees.
Compassion and a special interest in working with the senior population.
Ability to work a flexible schedule, including weekends, holidays, and overtime, to meet position requirements.
Maintain CPR and/or First Aid certification as required by state regulation.
Pass a criminal background check.
Basic computer knowledge and ability, with aptitude to learn company applications.
Ability to work independently with minimal supervision.

Nice To Haves

Three years of prior serving experience in a similar environment preferred.
Prior experience in a commercial kitchen environment preferred.

Responsibilities

Provide formal training and schedules for servers to support a positive experience for residents and guests.
Assign a lead server for shifts not supervised by the Dining Room Supervisor.
Ensure food venues are clean and well maintained, and tables and chairs are set uniformly.
Establish and assign side-work responsibilities for each section and meal period, and inspect work for quality and accountability.
Ensure residents and guests are promptly greeted upon entering the dining room.
Serve tables while observing and assisting servers to support excellent customer service.
Maintain the private dining room for scheduled use.
Conduct a pre-meal lineup before every meal to review the daily menu and specials, uniform and grooming standards, residents’ special needs and concerns, and daily service training points.
Schedule staff within budgeted departmental guidelines.
Identify performance issues and provide staff with corrective solutions.
Conduct monthly service training for servers.
Ensure servers follow the sequence of service for each resident and guest.
Attend and participate in required meetings and training.
Stay current on assigned system tasks and duties.
Perform other duties as assigned.