Dining Room Supervisor - Full Time

Cascadia Senior Living • Yakima, WA

3d • $19 - $20

About The Position

The Dining Room Supervisor oversees dining room operations, including training service staff, organizing and maintaining cleanliness throughout the dining room, and promoting a positive image to residents, families, and guests. The role supports a joyful and vibrant community and provides attentive service while ensuring consistent standards across meals and food venues.

The supervisor trains and schedules servers, assigns lead servers for shifts they do not supervise, maintains the private dining room for scheduled use, and ensures the dining room is set uniformly and kept clean. The supervisor leads pre-meal briefings, monitors service standards, addresses performance issues, conducts monthly server training, and attends required meetings and trainings. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Current Food Handler’s card required.
• Meet mandatory health requirements under State regulations.
• Attention to detail and ability to follow instructions.
• Resident-care philosophy focused on high-quality service and professional interaction.
• Ability to maintain a clean, neat, comfortable, and safe environment for residents, staff, and visitors.
• Ability to relate positively and communicate appropriately with residents, families, community members, volunteers, and other employees.
• Compassion and a special interest in working with the senior population.
• Ability to work a flexible schedule, including weekends, holidays, and overtime, as required by the position.
• Maintain CPR and/or First Aid certification as required by State regulation.
• Pass a criminal background check.
• Basic computer knowledge and ability, with an aptitude for learning company applications.
• Ability to work independently with minimal supervision.

Nice To Haves

• Three years of prior serving experience in a similar environment preferred.
• Prior experience in a commercial kitchen environment preferred.

Responsibilities

• Provide formal training and schedules for servers to support a positive experience for residents and guests.
• Assign a lead server for shifts not supervised by the Dining Room Supervisor.
• Ensure food venues are clean and well maintained, including uniformly set tables and chairs.
• Establish and assign side-work responsibilities by section and meal period, then inspect work for quality and accountability.
• Ensure residents and guests are promptly greeted upon entering the dining room by the supervisor or a designated server.
• Serve tables while observing and assisting servers to provide excellent customer service.
• Maintain the private dining room for scheduled use.
• Conduct a pre-meal lineup before every meal to review the daily menu and specials, uniform and grooming standards, residents’ special needs and concerns, and daily service training points.
• Schedule staff within budgeted departmental guidelines.
• Identify performance issues and provide corrective solutions.
• Conduct monthly service training for servers.
• Ensure servers follow the sequence of service for each resident and guest.
• Attend and participate in required meetings and trainings, and keep current with system-assigned tasks and duties.
• Perform other duties as assigned.

Benefits

• Competitive compensation based on relevant years of experience and education or certification requirements.
• Shift differential for night-shift employees.
• Bonus.
• Shift-coverage bonus offered as needed.
• Medical, dental, and vision plans.
• Savings and spending accounts for health care and dependent-care expenses; HSA includes an employer contribution.
• Sick time accrual, available for use after 90 days.
• Paid time off accrual eligibility after 12 months.
• Floating holiday accrual, available upon hire, up to 56 hours annually.
• Time worked on specified holidays is paid at 1.5 times the normal hourly rate.
• Up to three days of bereavement leave.
• Employer-paid life insurance.
• Traditional and Roth 401(k) after 12 months and 1,000 hours worked, with semi-annual enrollment and an annual discretionary employer contribution.
• Employee Assistance Program.
• Cascadia Assistance Fund for financial help with hardships or continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED