Dining Room Supervisor

Ciel Nona Lakes LLC•Orlando, FL

About The Position

The Dining Room Supervisor oversees all aspects of the dining room and Bistro, leads the dining service team, ensures operational excellence, and maintains cleanliness and organization. The role fosters a welcoming environment for residents, families, and guests while supporting exceptional dining experiences. It reports to the Food Service Director. The supervisor manages daily dining operations, staff development and scheduling, meal service, resident reservations, service quality, safety and sanitation, inventory, resident engagement, and dining-related administration. The position also collaborates with culinary and other department leaders, participates in budget development, monitors operating costs, and supports the organization’s mission and community culture.

Requirements

Proven managerial experience in a dining or hospitality setting.
Strong leadership skills and the ability to motivate and guide a team.
Knowledge of food safety and sanitation regulations.
Flexibility to work various shifts, including weekends and holidays, as required by community needs.
Strong understanding of English sufficient to read and write.
Ability to continuously walk and stand, handle food and dining equipment, and perform the listed physical activities and lifting, carrying, pushing, climbing, bending, squatting, twisting, and reaching demands.

Nice To Haves

Bachelor’s degree in hospitality, business administration, or a related field preferred.
Experience in a senior living environment preferred.

Responsibilities

Mentor and supervise servers, hosts, food runners, and bussers; support performance evaluations, provide feedback, and identify development opportunities.
Foster communication, collaboration, and teamwork among dining service staff.
Oversee daily operations in the dining venues and Bistro, including dining-area setup procedures.
Direct and support wait-service team members to deliver professional, courteous, and efficient service.
Coordinate meal service timing and manage resident meal reservations and follow-through.
Prepare monthly staff schedules 30 days in advance within approved budgeted productive hours and FTEs, using the community’s online scheduling system.
Plan and conduct daily pre-meal meetings with the Sous Chef and production and service teams.
Maintain service standards and train staff in etiquette and customer service practices.
Respond to resident feedback professionally and incorporate preferences into service improvements.
Ensure compliance with health and safety regulations; inspect dining areas and equipment for cleanliness and maintenance.
Train staff in food safety and proper food handling, and schedule and conduct deep cleaning and sanitation according to company policies and state and federal guidelines.
Manage inventory of linens, silverware, glassware, and other dining supplies; collaborate with the Food Service Director on product quality and pricing.
Plan and execute special dining events and theme nights; act as a liaison between residents and the culinary team.
Assist with seating and service, and remain visible and engaged during mealtimes to greet residents and guests and solicit feedback and requests.
Collaborate with other department managers to support efficient community operations.
Participate in developing the annual dining-room and event-operations budget; analyze cost variances and implement actions to control operating costs.
Support the organization’s mission, vision, goals, and culture; attend training and maintain required learning-management-system training.
Perform other duties related to community success and residents’ care, comfort, and happiness.