Dining Room Supervisor

LCB Senior Living•Dover, NH

11d

About The Position

The Dining Room Supervisor oversees the day-to-day operation of the residents’ dining room and dining experience to support resident satisfaction. The role supervises meal service in the dining room, function rooms, and other designated service areas; ensures the dining room is clean and ready for service; and helps coordinate staffing, training, schedules, events, supplies, and inventory. The supervisor works across the culinary services department and assists the Culinary Services Director in maintaining efficient operations. The position involves interacting positively with residents, visitors, families, potential residents, professionals, and coworkers; anticipating and meeting residents’ dining needs; and maintaining service standards and company policies. The supervisor also supports hiring and personnel management, communicates with kitchen staff and leadership, and helps ensure meals and room or sick trays are prepared and served on time.

Requirements

High school diploma or equivalent.
At least three years of experience in the food service field.
At least one year of supervisory experience.
Current ServSafe certificate.
Knowledge of a culinary service environment.
Ability to communicate professionally.
Working knowledge of all kitchen equipment.

Nice To Haves

Successful completion of a reputable food management course.
Experience with buffet catering.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with potential residents, family members, and professionals to support community occupancy.
Oversee meal service in the dining room, function rooms, and other designated areas.
Oversee dining room cleanliness, preparation, training, and staffing.
Assist the Culinary Services Director in ensuring efficient culinary services operations and work in areas of the culinary services department as needed.
Communicate with the Executive Director and culinary team and attend meetings as requested.
Coordinate with kitchen staff to ensure requested sick trays and room trays are prepared and ready on time.
Maintain the proper order of service for all meals.
Assist with table service as needed.
Assist with associate scheduling, event planning, and supply ordering.
Interview, hire, counsel, and terminate dining room personnel in accordance with company policies and guidelines.
Conduct and monitor orientation and ongoing training for food servers.
Monitor the maintenance, printing, and distribution of daily menus.
Ensure the dining room is ready for service according to LCB standards.
Anticipate residents’ needs and ensure they are met in a timely manner.
Ensure dining staff comply with the company uniform policy.
Greet residents during dinner and supper service while following the dining room schedule for each meal period.
Assist residents to their tables and fulfill seating needs as requested.
Assist dining room staff with pre-bussing and dessert service.
Help clear and reset the dining room.
Monitor and maintain dining room inventory, including food-service supplies, utensils, tableware, and linens; communicate replenishment needs to the manager for ordering.
Supervise and secure the closing of the dining area at the appropriate time.