Dining Room Manager

Brookdale Senior Living Inc. • Hendersonville, NC

7h

About The Position

The Dining Room Manager oversees dining room staff and operations to provide quality dining experiences in a pleasant, clean environment. The role manages daily dining room and room-service operations and, where applicable, a convenience store. The manager coordinates staffing, service assignments, room-service delivery, dining room opening and closing, resident food-service billing, staff schedules, training, and special-event supervision. In consultation with the Dining Services Director, the manager participates in hiring, training, discipline, and termination in accordance with company policies, and maintains the resident request logbook for forwarding requests to the Chef and/or Food Service Director.

This position requires an associate degree or equivalent, relevant experience or training, and current ServSafe certification. The role involves working with residents and staff, including older adults, and requires communication skills, organization, energy, and the ability to stand and walk for long periods. The work may include occasional travel, evenings, nights, or weekends as needed for shift coverage. Physical demands and working conditions include standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching or crawling, and lifting up to 50 pounds. Potential exposures include communicable diseases, latex, blood-borne pathogens, chemicals, infectious or biological hazards, and injury risks from falls, burns, odors, or equipment cuts.

Requirements

• Associate degree or equivalent from a two-year college or technical school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
• Current ServSafe certification.
• Obtain and maintain any locally, state-, or county-required food-handling or sanitation licenses and certificates.
• Outgoing and cheerful personality; energetic, friendly, and organized.
• Enjoy working with older adults.
• Able to walk and stand for long periods.
• Able to read and write English and communicate with residents and other employees.
• Able to follow oral and written directions.
• Able to lift up to 50 pounds.

Responsibilities

• Manage daily operations of the dining room, room service, and convenience store, if applicable.
• Assign wait staff to sections and staff to side work, and inspect work for proper completion.
• Ensure room-service orders are delivered promptly and properly.
• Ensure the dining room opens and closes smoothly and on time.
• Maintain adequate service staffing for each shift and ensure absences are covered.
• Oversee resident billing of food-service charges.
• Assist in producing weekly schedules for service staff within budget guidelines.
• Lead training for new dining room associates and conduct required ongoing training.
• Supervise special events.
• Assist service staff during mealtimes as needed.
• Assist in greeting and seating residents and guests as needed.
• In consultation with the Dining Services Director, hire, train, discipline, and terminate departmental associates in accordance with company policies.
• Maintain the resident request logbook and forward requests to the Chef and/or Food Service Director.
• Perform other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for eligible part-time and full-time associates.
• 401(k) for eligible part-time and full-time associates; temporary associates may participate in the company 401(k) program.
• Associate assistance program.
• Employee discounts.
• Referral program.
• Early access to earned wages for hourly associates outside California.
• Optional identity-theft protection and pet insurance.
• Paid time off for eligible full-time associates.
• Paid holidays for eligible full-time associates.
• Company-provided life insurance for eligible full-time associates.
• Adoption benefit for eligible full-time associates.
• Short- and long-term disability for eligible full-time associates.
• Flexible Spending Accounts for eligible full-time associates.
• Health Savings Account for eligible full-time associates.
• Optional life and dependent life insurance for eligible full-time associates.
• Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
• Tuition reimbursement for eligible full-time associates.
• Advance of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates who have been employed for at least one year.
• Professional development and ongoing programs focused on health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree