Dining Room Manager

Maplewood Senior Living • Fairfield, CT

5h • Onsite

About The Position

The Dining Room Manager oversees the daily operations of the dining rooms and helps deliver an outstanding dining experience for residents, their loved ones, and guests. The role involves preparing the dining rooms for service, assisting with meal service and cleaning, and ensuring the experience is enjoyable, timely, engaging, and responsive to residents’ needs. The manager guides and coaches dining room servers, supports appropriate staffing, and works with the Culinary Services Director, Chef, and other departments to maintain high-quality service.

Requirements

• High school diploma or equivalent.
• Experience and passion working with seniors.
• Experience supervising staff and managing in a restaurant-like setting.

Nice To Haves

• Experience working in assisted living or another long-term care setting.

Responsibilities

• Manage day-to-day dining room operations with oversight and direction from the Culinary Services Director.
• Ensure appropriate and consistent staffing for the dining rooms.
• Participate in recruiting and hiring servers.
• Provide feedback, coaching, and mentoring to servers.
• Resolve dining room conflicts and concerns in a timely and professional manner.
• Provide an outstanding customer experience for residents, their loved ones, and other community visitors.
• Ensure residents are comfortable, engaged, and catered to in the dining rooms.
• Complete assignments before the dining rooms open.
• Assist with meal service under the supervision of the Chef, Dining Room Manager, and/or Culinary Services Director.
• Understand the daily menu and food preparation before each meal, answer menu questions, and guide servers to ensure they understand menu items.
• Keep snack areas properly stocked, tidy, and clean.
• Help keep dining rooms clean and properly arranged for residents.
• Complete closing assignments and ensure dining rooms are ready for the next meal.
• Maintain a good working rapport with teammates and associates in other departments to support a high-quality dining experience.
• Complete monthly in-service education hours as required by state-specific regulations and company policies.
• Support sales and marketing by ensuring guests have an outstanding dining experience during tours and events.
• Perform other tasks as assigned by the Culinary Services Director, Chef on Duty, or Department Heads.

Benefits

• Competitive wages.
• Flexible shifts.
• Growth opportunities.
• Bonus and incentive programs.
• Competitive benefits package including medical, dental, and vision coverage, a 401(k) match, company-paid time off, life insurance, insurance deductibles, and voluntary Aflac insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED