Manager - Dining Room

Benchmark Senior Living•Norwood, MA

About The Position

The Dining Room Manager oversees food and beverage service to residents in accordance with established Benchmark policies and procedures. The role ensures resident safety and satisfaction while providing appropriate direction and authority to staff. The manager coordinates daily dining room operations, including meal service, room service, food functions, supply inventory, and scheduling. The role also maintains cleanliness and safety across dining areas and related facilities, responds promptly to resident service concerns, and supports the recruitment, training, coaching, and development of dining room staff. This position requires a high school diploma or equivalent, previous dining room and server experience, and CPR certification or the ability to obtain it within six months of hire. The manager must interact effectively with residents and staff, follow written and oral instructions, and understand dietary procedures and applicable Health Department food-service regulations. The physical job analysis describes frequent or constant physical activities and exposures, including standing, walking, lifting or carrying objects, use of kitchen and maintenance equipment, and resident mobility assistance. Work with residents may involve exposure to communicable diseases and verbal or physical aggression associated with medical conditions.

Requirements

High school diploma or equivalent.
Previous dining room and server experience.
CPR certification required, or ability to obtain it within six months of hire.
Ability to interact effectively with residents and staff.
Ability to follow written and oral instructions.
Knowledge of dietary procedures and related Health Department regulations and guidelines for food service operations.

Responsibilities

Advise the supervisor when supplies are running low and communicate effectively with the supervisor and kitchen staff.
Maintain dining room cleanliness and presentation, including clean and ironed tablecloths, neatly folded napkins, clean cutlery and glasses, filled condiments, and vacuumed carpets and floors.
Keep work areas, refrigerators, walk-in freezers, juice machines, snack bars, family dining rooms, pubs, and other dining spaces clean and orderly; ensure food items are covered and dishes are stored properly.
Ensure trash is picked up and disposed of properly, kitchen floors are mopped, window shelves are wiped, dining tables are cleared, and curtains are drawn at appropriate times.
Secure alcohol, cash drawers, and appropriate doors at the required times.
Inspect dining rooms for cleanliness before service staff leave their shifts and before leaving the premises.
Prepare and serve meals in accordance with BAL S&P’s and assist with taking inventory of supplies.
Address resident concerns and service problems immediately; provide wait-staff service when necessary and tour dining rooms during meals to evaluate meal and service quality.
Clear plates, side plates, and breadbaskets before dessert is served.
Ensure food functions are set up and delivered, and ensure room-service meals are delivered to residents’ apartments and picked up after meals.
Account for residents at meals and report no-shows to the RCD.
Ensure wait staff are appropriately dressed and prepared for their shifts, and schedule Dining Room Staff.
Participate in recruiting and interviewing dining room servers; complete talent reviews and coach or counsel dining room staff.
Participate in required in-service training, provide ongoing staff training, lead in-service trainings, and coordinate or conduct community new-hire orientation.