Manager - Dining Room

Benchmark Senior Living•Norwood, MA

15h

About The Position

The Dining Room Manager oversees food and beverage service to residents in accordance with established Benchmark policies and procedures. The role is responsible for resident safety and satisfaction and for providing appropriate direction to dining room staff. The manager maintains dining areas and related facilities, prepares and serves meals as outlined by Benchmark policies and procedures, supports resident dining needs, accounts for residents at meals, and schedules dining room staff. The position also contributes to recruiting, interviewing, staff coaching, talent reviews, in-service training, and new-hire orientation.

Requirements

High school diploma or equivalent.
Previous dining room and server experience.
CPR certification, or the ability to obtain it within six months of hire.
Ability to interact effectively with residents and staff.
Ability to follow written and oral instructions.
Knowledge of dietary procedures and applicable Health Department regulations and guidelines for food service operations.

Responsibilities

Advise the supervisor when supplies are running low and communicate effectively with the supervisor and kitchen staff.
Ensure tablecloths, napkins, cutlery, glasses, carpets, work areas, refrigerators, freezers, juice machines, snack bars, kitchen floors, dishes, family dining rooms, pubs, window shelves, tables, and dining rooms are clean and properly maintained.
Keep alcohol and the cash drawer secured as appropriate, lock appropriate doors at designated times, and ensure trash is properly disposed of.
Address resident concerns and service problems promptly.
Prepare and serve meals as outlined by Benchmark policies and procedures, and assist with supply inventory.
Clear plates, side plates, and breadbaskets before dessert is served; provide wait staff service when necessary; ensure food functions are set up and delivered; and tour dining rooms during mealtimes to evaluate meal and service quality.
Ensure wait staff are appropriately dressed and prepared for their shifts.
Account for residents at meals and report no-shows to the RCD.
Ensure room-service meals are delivered to residents’ apartments and picked up after meals.
Schedule dining room staff.
Participate in recruiting and interviewing dining room servers, complete staff talent reviews, and coach or counsel dining room staff.
Participate in required in-service training, provide ongoing staff training, lead in-service trainings, and coordinate or conduct community new-hire orientation.