Dining Room Lead (SEASONAL) - Crystal Mountain Hotel

Schulte Hospitality Group•Enumclaw, WA

2d•Onsite

About The Position

The Dining Room Lead is responsible for greeting guests, taking food orders, and ensuring efficient and professional service in the dining room. This role requires a thorough understanding of menu items, ingredients, and dietary needs, as well as effective communication with kitchen staff to accommodate special requests. The Lead will also manage order entry, cash handling, and maintain the cleanliness and setup of the dining area. Additionally, they will assist guests with property information and local recommendations, and perform other assigned duties.

Requirements

Must be able to obtain state food-handlers certification.
Must be able to obtain state alcohol-servers certification.
Serving is an active role, involving frequent bending, reaching overhead and squatting.
Lifting, carrying, and placing objects weighing up to 30 lbs. without assistance.
Pushing/pulling objects weighing up to 75 lbs. without assistance.
Remaining on your feet for extended periods of time.
Remaining stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day
Ability to communicate effectively and understand written and verbal instructions in English

Nice To Haves

1+ years previous experience in a food and beverage setting preferred.
Great customer service skills and a professional, friendly, low-drama attitude.
Strong verbal communication skills and a team player mindset.
Be able to work in a fast-paced environment, and to keep on track, even when things get busy.
A knack for keeping things neat and organized, and an eye for detail for all things food and beverage

Responsibilities

Greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service.
Maintain an understanding of all menu items and ingredients and assist guests with any dietary or preparation questions and suggestions.
Communicate directly with the back of the house crew to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
Deliver food promptly, professionally, and within established service expectations, including maintaining safe food handling, alcohol service, and sanitation standards.
Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
Understand POS and F&B ticketing system software and correctly enter each order. Collect tickets, follow proper cash handling, and tip pool procedures.
Ensure that the dining room/area is properly set up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.
May be asked to operate equipment, including iced tea/soda machine, soup well, coffee machine, fire extinguisher, etc.
Maintain safe food handling and sanitation standards and assist with bussing tables during down periods.
Take care of our guests and help answer their questions. Be familiar with property amenities, local recommendations, and fun things to do in the area.
Perform other duties or special projects as assigned.

Benefits

Work today, get paid today, with Daily Pay!
Free telemedicine and virtual mental health care access for all crew members starting day one!
Multiple health insurance and life insurance options
401k plan + company match
Paid time off for eligible crew members
Holiday pay/ paid holidays
Pet insurance
Employee Assistance Program
Discounted hotel rooms
Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
Brand Perks -- Hotel discounts, outdoor life perks, and so much more!