Digital Website Channel Manager - Senior Associate

JPMorganChase • Columbus, OH

2d

About The Position

Join a fast-paced marketing organization focused on delivering high-impact digital experiences and engagement for J.P. Morgan Wealth Management. The role supports end-to-end creative execution of digital experiences on chase.com, including initiatives that acquire new clients and deepen client engagement. Work includes developing new digital experiences, building capabilities and functionalities, and testing digital experiences, while ensuring the experience is client-centric from start to finish.

The position brings strategy to life through strong execution, rigorous controls, thoughtful creative stewardship, and cross-functional partnership across Marketing, Product, Analytics, Design, Technology, and Legal/Regulatory/Compliance. It owns delivery for local listing website initiatives for advisors, offices, and branches, from intake and requirements through creative development, build, launch readiness, and ongoing optimization. The role also coordinates internal and external partners, manages agency and vendor relationships, navigates approval workflows and controls, and keeps stakeholders informed of results, risks, dependencies, and improvement opportunities.

Requirements

• At least 4 years of experience in digital marketing delivery, campaign execution, website program/project management, and/or related roles.
• Experience with vendor or agency management and website design/development projects, including timelines, quality control, and issue resolution or escalation.
• Ability to execute detailed delivery while adhering to defined processes, approvals, and strict controls.
• Excellent communication and collaboration skills, with the ability to influence and partner across Marketing, Product, Analytics, and Legal/Regulatory/Compliance.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Bachelor’s degree or equivalent experience in Marketing, Communications, Business, or a related field.

Nice To Haves

• Experience in financial services and/or investment marketing.
• Agency-side experience supporting campaign and/or digital experience development and execution.

Responsibilities

• Own end-to-end delivery for local listing (Advisor, Office, Branch) website initiatives, from intake and requirements through creative development, build, launch readiness, and ongoing optimization.
• Coordinate delivery across Marketing, Field Marketing, Design, Data & Analytics, Product, Technology, and channel execution partners to ensure pages are compelling, accurate, on-brand, and trackable.
• Partner with internal stakeholders, product marketing partners, and design partners to develop and implement ecosystem optimizations.
• Manage agency and vendor relationships supporting content creation, website development, and design, including scoping, timelines, launch readiness, issue escalation, and process improvement.
• Navigate required workflows, systems, and controls to secure appropriate approvals and ensure compliant delivery.
• Provide stakeholder updates on results, risks, dependencies, and opportunities for continuous improvement.
• Develop new digital experiences, capabilities, and functionalities, and test digital experiences to support customer acquisition and engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior