Digital Website Channel Manager - Senior Associate
About The Position
The Digital Website Channel Manager, Senior Associate, joins a fast-paced marketing organization focused on delivering digital experiences and engagement for J.P. Morgan Wealth Management. The role supports end-to-end creative execution of digital experiences on chase.com, including initiatives intended to acquire new clients and deepen client engagement. Work includes developing new digital experiences, capabilities, and functionalities, as well as testing and optimizing those experiences to keep the client journey client-centric. The position owns delivery of local listing website initiatives for advisors, offices, and branches, from intake and requirements through creative development, build, launch readiness, and ongoing optimization. It coordinates delivery across internal teams and external channel partners, manages agency and vendor relationships, follows required workflows and controls for compliant approvals, and keeps stakeholders informed about results, risks, dependencies, and improvement opportunities. The work calls for strong execution, creative stewardship, and cross-functional partnership across Marketing, Product, Analytics, Design, Technology, and Legal/Regulatory/Compliance.
Requirements
- At least 4 years of experience in digital marketing delivery, campaign execution, website program/project management, or related roles.
- Experience managing vendors or agencies and website design/development projects, including timelines, quality control, and issue resolution or escalation.
- Ability to execute detailed delivery while adhering to defined processes, approvals, and strict controls.
- Excellent communication and collaboration skills, with the ability to influence and partner effectively across Marketing, Product, Analytics, and Legal/Regulatory/Compliance.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Bachelor’s degree (or equivalent experience) in Marketing, Communications, Business, or a related field.
Nice To Haves
- Experience in financial services and/or investment marketing.
- Agency-side experience supporting campaign and/or digital experience development and execution.
Responsibilities
- Own end-to-end delivery of local listing (Advisor, Office, Branch) website initiatives, from intake and requirements through creative development, build, launch readiness, and ongoing optimization.
- Coordinate cross-functional delivery across Marketing, Field Marketing, Design, Data & Analytics, Product, Technology, and channel execution partners to ensure pages are compelling, accurate, on-brand, and trackable.
- Partner with internal stakeholders, product marketing partners, and design partners to develop and implement ecosystem optimizations.
- Manage agency and vendor relationships supporting content creation, website development, and design, including scoping, timelines, launch readiness, issue escalation, and process improvement.
- Navigate required workflows, systems, and controls to secure appropriate approvals and ensure compliant delivery.
- Provide clear stakeholder updates highlighting results, risks, dependencies, and opportunities for continuous improvement.
- Develop new digital experiences, capabilities, and functionalities, and test digital experiences.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
