Digital Product & Channel Manager

Fifth Third Bank • Cincinnati, OH

2d • Onsite

About The Position

The Digital Product and Channel Manager will be responsible for collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development, ensuring key metrics are being met, and pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. This role will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value. The individual is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. They are accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor's Degree required
• 5- 7 years of related experience
• Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, Alerts
• Solid digital product management background
• Ability to have fun and a willingness to try new things and challenge the status quo
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving
• Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions
• Ability to self-motivate and work well independently and with different teams
• Strong presence with ability to interact with and influence all levels of the organization

Nice To Haves

• Experience working in Agile development preferred

Responsibilities

• Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as print reviews/demos.
• Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
• Lead and manage cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Track and monitor key performance indicators.
• Establish annual goals and objectives for products.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Maintain and provide product information to Servicing partners for contact center training documentation.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level