Digital Support Solution Area Specialist

Microsoft • ,

1d • $41 - $86

About The Position

At Microsoft Elevate, this role is part of a high-growth, AI-powered global sales team focused on partner collaboration and customer success. The Digital Support Solution Area Specialist develops business acumen across Microsoft’s products and services and applies solution-sales and networking skills to lead consultative customer conversations. The role collaborates with internal, external, and partner stakeholders to plan, orchestrate, and execute end-to-end cross-sell and up-sell opportunities.

The specialist is responsible for sales execution and excellence, business-value selling, scaling and collaboration, and innovation and capability growth. The role covers prospecting through closing and ongoing customer engagement, with a focus on customer satisfaction, successful delivery, consumption, and business value. It also contributes industry and competitor insight to sales strategies and informs go-to-market motions.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field and 5+ years of technology-related sales or account management experience; or 6+ years of technology-related sales or account management experience.
• 3+ years of solution sales or consulting services sales experience.

Nice To Haves

• Master’s degree in Business Administration (e.g., MBA), Information Technology, or a related field and 5+ years of technology-related sales or account management experience.
• Bachelor’s degree in Information Technology or a related field and 6+ years of technology-related sales or account management experience.
• 8+ years of technology-related sales or account management experience.

Responsibilities

• Orchestrate virtual teams and assess customer needs to develop stakeholder networks, accelerate and close opportunities, support robust deployment, and remove blockers to consumption.
• Recommend solutions tailored to customer needs based on understanding their business and technology priorities, governance, decision-making, and budgetary processes.
• Lead sales orchestration to drive deal closure by aligning internal stakeholders and leveraging and expanding partner relationships.
• Lead business decision-maker and IT decision-maker conversations; share best practices and competitor knowledge across solution areas and provide subject-matter expertise to inform pursuit or withdrawal decisions.
• Prospect, qualify, solution, and close business in an assigned territory.
• Manage end-to-end sales and maintain customer engagement to support customer satisfaction and business value from successful delivery.
• Use customer research, account planning, competitive planning, risk planning, outcome-based and business-value selling, forecasting, and pipeline management to pursue high-potential customers and manage Unified solutions across the organization.
• Use industry knowledge, trends, and competitive insight to identify opportunities, grow client capabilities, and guide sellers and customers.
• Inform go-to-market strategy for solution sales motions and champion customer requests, blockers, and escalations to move deals toward closure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level