Digital Solutions Specialist

Envista Holdings Corporation • Minneapolis, MN

4d • $73,000 - $95,000 • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional who accelerates the adoption and effective use of Ormco’s digital orthodontic products and workflows. The position partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to guide customers from commercial commitment through implementation and repeatable utilization. The role does not own the commercial sale or primary account relationship; its primary accountability is to help committed customers become activated, confident, and consistent users of Ormco solutions.

After a commercial handoff, the specialist assesses practice readiness, creates a customer-specific implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps address early adoption barriers. The specialist provides product and workflow guidance during implementation, coordinates issue escalation and customer handoffs, documents progress and outcomes, and shares customer and field insights that can improve onboarding and training. The role manages customer activity across an assigned geography and requires frequent travel, including overnight travel.

Performance focuses on activation and implementation outcomes rather than direct sales quotas. Measures may include readiness and onboarding completion times, time to first case or product use, activation rates, milestone completion, utilization progression, repeat utilization, implementation cycle time and backlog, training completion, customer satisfaction, successful transitions to ongoing support, and documentation accuracy and timeliness.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with clinicians, sales professionals, and internal partners, and to translate technical and clinical concepts into practical workflows.
• Strong customer orientation, project-management and organizational skills, problem-solving ability, written and verbal communication skills, and ability to manage concurrent implementations.
• Ability to influence outcomes without direct authority and work independently in a field-based environment while contributing to a coordinated team.
• Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization in the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after customers commit to implementing an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set expectations with doctors and practice teams regarding the implementation process and their participation.
• Track implementation activity, milestones, risks, and backlog for assigned customers.
• Deliver field-based product training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train doctors and practice personnel on relevant products, systems, and workflows, adapting training to customer needs while maintaining program standards.
• Translate technical and product information into clear, practical, repeatable practice workflows; provide virtual follow-up training when appropriate.
• Support the development and continuous improvement of implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization as appropriate to the product and role boundaries.
• Monitor progress against implementation milestones, address delays and barriers, and provide hands-on coaching during early implementation.
• Confirm activation and implementation criteria before coordinating a documented handoff to Clinical Success, Customer Support, or another long-term owner.
• Provide first-line product and workflow guidance as a regional subject-matter resource, identify adoption barriers, and coordinate escalation of technical, clinical, quality, or service issues.
• Track open customer issues and facilitate follow-through; review and report customer complaints through established company and quality processes.
• Coordinate implementation activity with Ormco Field Representatives while preserving their commercial account ownership; communicate implementation status, risks, milestones, and outcomes to Sales.
• Collaborate with Clinical Education, Clinical Success, Customer Support, Technical Support, and other internal teams to ensure accurate training, resolve issues, and support sustained utilization.
• Provide implementation and training guidance to internal Ormco teams.
• Gather structured customer feedback and communicate field insights, product feedback, enhancement opportunities, and trends to relevant stakeholders.
• Identify recurring implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Remain current on Ormco products, digital orthodontic workflows, industry developments, and customer practices.
• Document plans, activities, milestones, risks, outcomes, and handoffs in designated systems; manage a field schedule across an assigned geography.
• Prepare required implementation, activity, expense, and status reports; manage travel and resources in accordance with company policies and budget expectations.
• Comply with company policies concerning customer interactions, product training, quality reporting, data privacy, travel, and expense management.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) match
• Annual performance bonus may be included in the total compensation package
• Other applicable compensation plans may be included

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level