Digital Solutions Specialist

Envista Dentistry • Atlanta, GA

2d • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional who accelerates adoption and effective use of Ormco’s digital orthodontic products and workflows. After a customer commits to implement a product or solution, the specialist assesses practice readiness, creates a customer-specific implementation plan, delivers product and workflow training, supports initial case submissions and early product use, and addresses adoption barriers. The role is accountable for helping customers become activated, confident, and consistent users; it does not own the commercial sale or primary account relationship.

The specialist serves as a regional resource for digital orthodontic products and practice workflows, coordinates issue escalation, and partners with Sales, Clinical Education, Clinical Success, Customer Support, Technical Support, and other stakeholders. The role gathers customer and field feedback, documents implementation activity and outcomes, manages a field schedule across an assigned geography, and travels frequently, including overnight travel. Performance is measured by activation and implementation outcomes rather than direct sales quotas.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to a consistent implementation experience.
• Effective project-management and organizational skills, including management of concurrent implementations.
• Strong problem-solving skills and ability to identify workflow barriers and coordinate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment and contribute to a coordinated regional and national team.
• Sound judgment about when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization in the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after commitment to implement.
• Assess practice readiness, including workflows, technology, staffing, training needs, and barriers to implementation.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set expectations with doctors and practice teams about the implementation process and participation required.
• Track assigned implementations, milestones, risks, and backlog.
• Deliver field-based training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into practical, repeatable workflows and adapt training to customer needs while maintaining program standards.
• Provide virtual follow-up training and contribute to standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, readiness for first use, initial case submissions, approvals, and early utilization as appropriate to the product and role boundaries.
• Monitor progress against implementation milestones, proactively address delays, and coach customers during early implementation.
• Confirm activation and implementation criteria and coordinate a documented handoff to Clinical Success, Customer Support, or another long-term owner.
• Provide first-line product and workflow guidance, identify adoption barriers, and coordinate escalation of technical, clinical, quality, or customer-service issues.
• Track open customer issues and facilitate follow-through until ownership and next steps are clear.
• Review and report customer complaints through established company and quality-reporting processes.
• Coordinate implementation activity with Field Representatives while preserving their commercial account ownership; communicate implementation status, risks, milestones, and outcomes to Sales.
• Collaborate with Clinical Education to ensure training is accurate, approved, consistent, and aligned with curriculum; partner with Clinical Success, Customer Support, and Technical Support as needed.
• Provide internal Ormco teams with training and implementation guidance.
• Gather customer feedback and communicate field insights, product feedback, enhancement opportunities, and trends to appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Stay current on Ormco products, digital orthodontic workflows, industry developments, and customer practices.
• Document implementation plans, activities, milestones, risks, outcomes, and handoffs in designated CRM or implementation-management systems.
• Maintain an organized field schedule and manage customer activity across an assigned geography.
• Prepare required implementation, activity, expense, and status reports; manage travel and resources in accordance with company policies and budget expectations.
• Comply with company policies governing customer interactions, product training, quality reporting, data privacy, travel, and expenses.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) match
• Annual performance bonus may be included in the total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level