Digital Solutions Specialist

Envista Dentistry • Chicago, IL

2d • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating adoption and effective utilization of Ormco's digital orthodontic products and workflows. The role partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to guide customers from commercial commitment through implementation and repeatable use.

After the commercial handoff, the specialist assesses practice readiness, creates an implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The specialist is a product and workflow resource during implementation and helps customers integrate Ormco solutions into their practices. The role does not own the commercial sale or primary account relationship; its primary accountability is turning committed customers into activated, confident, consistently utilizing practices.

Performance measures focus on activation and implementation outcomes rather than direct sales quotas. Responsibilities and qualifications may evolve with business needs, product portfolio changes, customer requirements, and organizational design. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to delivering a consistent implementation experience.
• Effective project-management and organizational skills, including the ability to manage multiple concurrent implementations.
• Strong problem-solving skills and ability to identify workflow barriers and coordinate appropriate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.
• Sound judgment in determining when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.

Responsibilities

• Receive qualified customer handoffs from the commercial team after customers commit to implementing an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set implementation expectations with doctors and practice teams and maintain visibility into assigned implementations, milestones, risks, and backlog.
• Deliver field-based product training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical teams, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical, repeatable workflows and adapt training to customer experience and needs.
• Provide virtual follow-up training and contribute to standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization within the role's scope and established boundaries.
• Monitor implementation milestones, address delays and barriers, coach customers during early implementation, and confirm activation criteria before transition to ongoing support.
• Coordinate documented handoffs to Clinical Success, Customer Support, or the appropriate long-term owner.
• Serve as a regional subject-matter resource for Ormco digital orthodontic products and associated practice workflows.
• Provide first-line product and workflow guidance; coordinate escalation of technical, clinical, quality, or customer-service issues; and facilitate issue follow-through.
• Review and report customer complaints through established company and quality-reporting processes.
• Partner with Field Representatives while preserving their commercial ownership of accounts, and communicate implementation status, risks, milestones, and outcomes to Sales.
• Collaborate with Clinical Education, Clinical Success, Customer Support, and Technical Support on training accuracy, customer transitions, and specialized product or workflow issues.
• Provide internal Ormco teams with training and implementation guidance about product workflows and customer adoption needs.
• Gather structured customer feedback and communicate field insights, product feedback, enhancement opportunities, and trends to appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Stay current on Ormco products, digital orthodontic workflows, industry developments, and customer practices.
• Document implementation plans, customer activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system.
• Manage a field schedule and customer activity across an assigned geography; prepare required implementation, activity, expense, and status reports.
• Manage travel and assigned resources in accordance with company policies and budget expectations.
• Comply with company policies on customer interactions, product training, quality reporting, data privacy, travel, and expense management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) match.
• The total compensation package may include an annual performance bonus and other applicable compensation plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level