Digital Solutions Specialist

Envista Dentistry • Boston, MA

2d • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating adoption and effective use of Ormco’s digital orthodontic products and workflows. The role partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through implementation and repeatable utilization.

After the commercial handoff, the specialist assesses practice readiness, creates a tailored implementation plan, delivers product and workflow training, supports initial case submissions and product use, and addresses early adoption barriers. The specialist is a product and workflow resource during implementation, helping practices integrate Ormco solutions confidently. The role does not own the commercial sale or primary account relationship; its main accountability is to help committed customers become activated, confident, and consistently utilizing practices.

The position is responsible for customer readiness and implementation planning; field-based product and workflow training; activation and initial case support; workflow guidance and issue resolution; cross-functional field partnership; gathering customer and field insights; and documentation and territory management. Performance measures focus on activation and implementation outcomes rather than direct sales quotas. The position requires frequent travel throughout an assigned geography, including overnight travel. The job description notes that responsibilities may evolve based on business needs, product portfolio changes, customer requirements, and organizational design; reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to a consistent implementation experience.
• Effective project-management and organizational skills, including managing multiple concurrent implementations.
• Strong problem-solving skills and ability to identify workflow barriers and coordinate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.
• Sound judgment in determining when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set expectations with doctors and practice teams regarding the implementation process and their participation.
• Track assigned implementations, milestones, open risks, and implementation backlog.
• Deliver field-based training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on products, systems, and workflows.
• Translate technical and product information into clear, practical, repeatable practice workflows and adapt training to customer needs while maintaining program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support development and improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization within the established role boundaries.
• Monitor implementation milestones, address delays and barriers, and coach customers during early implementation.
• Confirm activation and implementation criteria are met and coordinate a documented handoff to Clinical Success, Customer Support, or another long-term owner.
• Serve as a regional subject-matter resource for Ormco digital orthodontic products and associated practice workflows.
• Identify workflow gaps, adoption barriers, and training needs; provide first-line product and workflow guidance within the role’s scope.
• Coordinate escalation of technical, clinical, quality, or customer-service issues and track open issues through clear ownership and next steps.
• Review and report customer complaints through established company and quality-reporting processes.
• Partner with Ormco Field Representatives and communicate implementation status, risks, milestone progress, and activation outcomes to Sales while preserving commercial account ownership.
• Collaborate with Clinical Education, Clinical Success, Customer Support, and Technical Support to support training accuracy, customer transitions, and issue resolution.
• Provide internal Ormco teams with training and implementation guidance about product workflows and customer adoption needs.
• Gather structured customer feedback and communicate field insights, product feedback, enhancement opportunities, and trends to appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Remain current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices.
• Document implementation plans, activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system.
• Maintain an organized field schedule and manage customer activity across an assigned geography.
• Prepare implementation, activity, expense, and status reports as required; manage travel and assigned resources under company policies and budget expectations.
• Comply with company policies concerning customer interactions, product training, quality reporting, data privacy, travel, and expense management.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) match
• The total compensation package may include an annual performance bonus and/or other applicable compensation plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level