Digital Solutions Specialist

Envista Holdings Corporation • San Diego, CA

4d • $73,000 - $95,000 • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional who accelerates adoption and effective use of Ormco’s digital orthodontic products and workflows. The role partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to guide customers from commercial commitment through implementation and repeatable utilization. The position does not own the commercial sale or primary account relationship; its primary accountability is turning committed customers into activated, confident, consistently utilizing practices.

After a commercial handoff, the specialist assesses practice readiness, creates a customer-specific implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The specialist provides trusted product and workflow guidance during implementation and ensures customers are prepared to integrate Ormco solutions into their practices.

This field-based role includes frequent travel throughout an assigned geography, potentially including overnight travel. Compensation is listed as $73,000–$95,000. The total compensation package may also include an annual performance bonus, medical, dental, and vision benefits, a 401(k) match, and other applicable compensation plans.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to a consistent implementation experience.
• Effective project-management and organizational skills, including the ability to manage concurrent implementations.
• Strong problem-solving skills and ability to identify workflow barriers and coordinate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment and contribute to a coordinated regional and national team.
• Sound judgment in determining when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after a customer commits to implementing an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set expectations with doctors and practice teams about the implementation process and their required participation.
• Track assigned implementations, milestones, risks, and backlog.
• Deliver field-based training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate technical and product information into practical, repeatable practice workflows and adapt training to customer experience and operating needs.
• Provide virtual follow-up training and contribute to standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, readiness for first use, and initial case submissions, approvals, and early utilization as appropriate to the role.
• Monitor implementation progress, address delays and barriers, and coach customers during early adoption.
• Verify activation and implementation criteria before documenting a handoff to Clinical Success, Customer Support, or another long-term owner.
• Serve as a regional subject-matter resource for Ormco digital orthodontic products and associated workflows.
• Provide first-line product and workflow guidance within the role’s scope; coordinate escalation of technical, clinical, quality, or customer-service issues and track follow-through.
• Review and report customer complaints through established company and quality-reporting processes.
• Coordinate with Ormco Field Representatives and Sales on implementation status, customer risks, milestones, and activation outcomes while preserving commercial account ownership.
• Collaborate with Clinical Education, Clinical Success, Customer Support, Technical Support, and other internal teams to ensure accurate training, resolve issues, and support sustained utilization.
• Provide product workflow and implementation guidance to internal Ormco teams.
• Gather customer feedback and communicate field insights, product feedback, enhancement opportunities, and emerging trends to appropriate stakeholders.
• Identify recurring implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Stay current on Ormco products, digital orthodontic workflows, industry developments, and customer practices.
• Document implementation plans, activities, milestones, risks, outcomes, and handoffs in designated CRM or implementation-management systems.
• Manage a field schedule and customer activities across an assigned geography; prepare required implementation, activity, expense, and status reports.
• Manage travel and assigned resources in accordance with company policies and budget expectations.
• Comply with company policies concerning customer interactions, product training, quality reporting, data privacy, travel, and expenses.

Benefits

• Annual performance bonus may be included in the total compensation package.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) match.
• Other applicable compensation plans may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level