Digital Solutions Specialist

Envista Dentistry • Tampa, FL

2d • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional who accelerates adoption and effective utilization of Ormco’s digital orthodontic products and workflows. The role partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to guide customers from commercial commitment through successful implementation and repeatable utilization. It does not own the commercial sale or primary account relationship; its primary accountability is converting committed customers into activated, confident, consistently utilizing practices.

After the commercial handoff, the specialist assesses practice readiness, creates customer-specific implementation plans, delivers product and workflow training, supports initial case submissions and product use, and addresses early adoption barriers. The specialist serves as a product and workflow resource during implementation, tracks milestones and risks, and coordinates a documented transition to Clinical Success, Customer Support, or another appropriate long-term owner.

This field-based role manages customer activity across an assigned geography, maintains implementation records and reports, and travels frequently, including overnight travel. Performance is focused on implementation and activation outcomes rather than direct sales quotas. Responsibilities may evolve with business needs, product changes, customer requirements, and organizational design. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to a consistent implementation experience.
• Effective project-management and organizational skills, including the ability to manage multiple concurrent implementations.
• Strong problem-solving skills and ability to identify workflow barriers and coordinate appropriate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment and contribute to a coordinated regional and national team.
• Sound judgment in determining when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after a customer commits to implementing an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set expectations with doctors and practice teams about the implementation process and their participation.
• Track assigned implementations, milestones, risks, and backlog.
• Deliver field-based product training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate product and technical information into clear, practical, repeatable workflows and adapt training to customer experience and needs while maintaining program standards.
• Provide virtual follow-up training and contribute to standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through initial setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization where appropriate to the product and role boundaries.
• Monitor progress against implementation milestones, address delays and barriers, and coach customers during early implementation.
• Confirm activation and implementation criteria are met and coordinate a clear, documented handoff to Clinical Success, Customer Support, or another appropriate long-term owner.
• Serve as a regional subject-matter resource for Ormco digital orthodontic products and associated practice workflows.
• Identify workflow gaps, adoption barriers, and training needs; provide first-line product and workflow guidance within the role’s scope.
• Escalate technical, clinical, quality, and customer-service issues to appropriate internal functions; track open issues and facilitate follow-through.
• Review and report customer complaints through established company and quality-reporting processes.
• Partner with Field Representatives while preserving their commercial account ownership; communicate implementation status, customer risks, milestones, and activation outcomes to Sales.
• Collaborate with Clinical Education to ensure field training is clinically accurate, consistent, appropriately approved, and aligned with curriculum.
• Partner with Clinical Success, Customer Support, and Technical Support to support transitions and resolve issues requiring specialized assistance.
• Provide internal Ormco teams with training and implementation guidance about product workflows and customer adoption needs.
• Gather structured customer feedback and communicate field insights, product feedback, enhancement opportunities, and trends to appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Stay current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices.
• Document plans, activities, milestones, risks, outcomes, and handoffs in designated CRM or implementation-management systems.
• Maintain an organized field schedule, manage customer activity across an assigned geography, and prepare required implementation, activity, expense, and status reports.
• Manage travel and assigned resources in accordance with company policies and budget expectations.
• Comply with company policies regarding customer interactions, product training, quality reporting, data privacy, travel, and expense management.

Benefits

• Annual performance bonus may be included in the total compensation package.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401K match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level