Digital Solutions Specialist

Envista Holdings Corporation • Tampa, FL

4d • $73,000 - $95,000 • Remote

About The Position

The Digital Solutions Specialist is a field-based customer implementation and training professional who accelerates adoption and effective use of Ormco’s digital orthodontic products and workflows. The role partners with doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to guide customers from commercial commitment through implementation and repeatable utilization. The specialist does not own the commercial sale or primary account relationship; the main accountability is to help committed customers become activated, confident, and consistent users of Ormco solutions.

After the commercial handoff, the specialist assesses practice readiness, develops customer-specific implementation plans, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The specialist provides product and workflow guidance throughout implementation, tracks milestones and issues, and coordinates a documented handoff to the appropriate ongoing support owner.

The position manages customer activity across an assigned geography, frequently travels—including overnight travel—and documents implementation activities and outcomes in designated systems. Performance is measured by implementation and activation outcomes, such as onboarding progress, time to first use, milestone completion, utilization, customer satisfaction, and successful transitions to ongoing support, rather than direct sales quotas. The salary range is $73,000–$95,000. The total compensation package may also include an annual performance bonus, medical, dental, and vision benefits, a 401(k) match, and/or other applicable compensation plans.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with clinicians, sales professionals, and internal partners; translate technical and clinical concepts into practical workflows; and influence outcomes without direct authority.
• Strong customer orientation, project-management and organizational skills, problem-solving ability, and written and verbal communication skills.
• Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.
• Sound judgment in determining when issues require clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Nice To Haves

• Experience working in an orthodontic or dental practice.
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
• Experience delivering in-person product training and coaching in a clinical or practice setting.
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after customers commit to implementing an Ormco product or solution.
• Assess practice readiness, including workflows, technology, staffing, training needs, and potential implementation barriers.
• Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures.
• Set clear implementation expectations with doctors and practice teams, and track milestones, risks, and implementation backlog.
• Deliver field-based product training, education, onboarding, and implementation support for Ormco’s digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into practical, repeatable practice workflows; adapt training to customer experience and needs while maintaining program standards.
• Provide virtual follow-up training and reinforcement when appropriate, and help improve standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization as appropriate to the product and role boundaries.
• Monitor implementation progress, proactively address delays and barriers, and provide hands-on coaching during early implementation.
• Confirm activation and implementation criteria have been met and coordinate a clear, documented handoff to Clinical Success, Customer Support, or another appropriate long-term owner.
• Serve as a regional subject-matter resource for Ormco digital orthodontic products and associated practice workflows.
• Provide first-line product and workflow guidance within the role’s scope; identify workflow gaps, adoption barriers, and training needs.
• Coordinate escalation of technical, clinical, quality, or customer-service issues; track open issues and facilitate follow-through until ownership and next steps are clear.
• Review and report customer complaints through established company and quality-reporting processes.
• Partner with Ormco Field Representatives while preserving their commercial account ownership; keep Sales informed about implementation status, risks, milestones, and activation outcomes.
• Collaborate with Clinical Education, Clinical Success, Customer Support, and Technical Support to align training and resolve issues; provide implementation guidance to internal teams.
• Gather customer feedback and communicate relevant field insights, product feedback, enhancement opportunities, and trends to appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding, training materials, workflow guidance, and internal handoffs.
• Stay current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices.
• Document plans, activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system.
• Maintain an organized field schedule, manage customer activity across an assigned geography, and prepare required implementation, activity, expense, and status reports.
• Manage travel and assigned resources in accordance with company policies and budget expectations.
• Comply with company policies concerning customer interactions, product training, quality reporting, data privacy, travel, and expenses.

Benefits

• The total compensation package may include an annual performance bonus.
• Medical, dental, and vision benefits may be included in the total compensation package.
• A 401(k) match may be included in the total compensation package.
• Other applicable compensation plans may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level