Digital Services Engineering Intern

Schneider Electric • Nashville, TN

5d • Onsite

About The Position

Schneider Electric is hiring a Digital Services Engineering Intern to work at its Nashville Hub in Franklin, Tennessee, starting in January 2027. The internship is intended for students graduating in May 2027 and offers training and project experience during their final year of school to build knowledge of Schneider Electric products, business processes, and the skills needed for a potential post-graduation role as a Digital Services Engineer.

The intern will learn about products, software, and services offered by the Digital Services team; partner with experienced engineers on initiatives and execution plans; and collaborate with Power Management and Digital Services specialists to support customer engagement and improve customer experience. The role also includes digitizing technical articles to help customers troubleshoot software and products independently and support end users’ power management and sustainability KPIs.

Digital Services Engineers support the reliability and performance of customers’ systems, troubleshoot technical issues across servers, networks, operating systems, software, and connected devices, and assist with commissioning, upgrades, and expansions. They advise internal and external customers, protect data and infrastructure integrity, investigate and resolve technical problems and product failures, document solutions, collaborate with internal teams and product groups, and design, plan, research, evaluate, and test systems used to monitor or control electrical equipment. Upon successful completion of the internship, a full-time Digital Services Engineer position in Franklin, TN may be offered, subject to availability and performance comparable to peers.

Requirements

• Be a student graduating in May 2027 and seeking a degree in Engineering or a related field.
• Be able to work part-time during the final year of study and work in the Franklin, Tennessee office.
• Enjoy working with others and have an interest in a career in Energy and Digital Services.
• Have knowledge of power and/or electrical systems.
• Have customer service experience.
• Be self-directed, collaborative, and willing to go the extra mile for customers.
• Have excellent verbal and written communication skills.
• Have strong interpersonal and leadership skills.

Nice To Haves

• Computer knowledge, particularly server, network, and operating system installation and configuration.
• Experience troubleshooting, diagnosing, and solving problems involving software, hardware, networking, databases, and/or systems.
• Experience with Power Monitoring Expert, PowerSCADA/CitectScada, or Wonderware.
• SQL database querying and programming experience.
• Knowledge of Schneider Electric Power Monitoring and Control products.
• Onsite or remote advanced power system technical support experience.
• Experience with CRM systems; Salesforce is preferred.

Responsibilities

• Learn about products, software, and services provided by the Schneider Electric Digital Services team.
• Partner with experienced engineers on initiatives, objectives, execution plans, stakeholder collaboration, and delivery of results.
• Collaborate with Power Management and Digital Services experts to support customer engagement and improve customer experience.
• Digitize technical articles to help customers troubleshoot software and products through self-service.
• Help customers maintain system reliability and performance and address technical problems involving servers, networks, operating systems, software, and connected devices.
• Assist onsite engineers with site-specific issues during commissioning, upgrades, and expansions.
• Advise internal and external customers on new solutions, offers, and improvements.
• Ensure the integrity of data, implementation, and infrastructure, and proactively support superior system performance.
• Work with internal teams and business units to manage customer relationships and satisfaction.
• Collaborate with solution architects and product teams to incorporate customer feedback into future designs.
• Research, identify, develop, and recommend corrective measures for technical issues identified in the field or in-house.
• Resolve technical problems reported by end customers, onsite engineers, sales teams, and engineering teams.
• Identify and qualify product failures and assist product engineering in understanding and resolving them.
• Research and document technical problems and solutions.
• Collaborate on improvements to key performance indicators and measures.
• Design, plan, research, evaluate, and test systems used to monitor or control electrical equipment and systems.

Benefits

• Learning and development support through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera.
• An inclusive workplace that encourages collaboration, recognition, and sharing employees’ voices.
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern