Digital Senior Manager, Insight Technical

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Leads a large team or multiple teams of digital professionals within a designated specialty or area, contributing to decisions on implementing, maintaining, and optimizing digital resources and processes. Ensures effective execution of digital initiatives aligned with team goals. Owns the Insight product’s technical strategy, architecture, engineering standards, and technology roadmap in alignment with product and organizational goals. Provides technical oversight across design, application development, reporting and analytics development, data warehouse, integration, testing, deployment, operations, and ongoing support. Ensures the platform is secure, scalable, reliable, maintainable, and compliant with enterprise and regulatory requirements. Guides solution architecture and major technical decisions, balancing delivery needs, long-term sustainability, cost, risk, and technical debt. Establishes engineering governance, development practices, quality standards, documentation expectations, and release controls. Monitors system performance, availability, defects, vulnerabilities, incidents, and operational health, driving timely remediation and continuous improvement. Leads technical planning for integrations, data migration, upgrades, infrastructure, disaster recovery, and product lifecycle management. Partners with product, security, infrastructure, data, architecture, and business teams to translate requirements into feasible technical solutions. Manages technical dependencies, delivery risks, vendor performance, licensing considerations, and engineering resource needs. Leads, coaches, and develops technical leaders and engineering teams while building accountability, collaboration, and strong delivery practices. Manages contractors effectively. This is a hybrid role with required in-office work at least one to two days per week, based on team and business needs. Remote workdays require a stable, secure, quiet, compliant workstation using Mass General Brigham-provided equipment. The scheduled workweek is 40 hours during Monday–Friday Eastern business hours.

Requirements

Bachelor’s degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
At least 8 years of progressive experience in digital/IT positions within the relevant IT discipline.
At least 3 years of management or leadership experience.
Customer/patient focus: build proficient customer/patient relationships and deliver customer/patient-centric solutions.
Manage complexity: make sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.
Cultivate innovation: create new and better ways for the organization to be successful.
Ensure accountability: hold yourself and others accountable for meeting commitments.
Learning agility: learn effectively through experimentation when tackling new problems, using successes and failures as learning tools.

Responsibilities

Own the Insight product’s technical strategy, architecture, engineering standards, and technology roadmap in alignment with product and organizational goals.
Provide technical oversight across design, application development, reporting and analytics development, data warehouse, integration, testing, deployment, operations, and ongoing support.
Ensure the platform is secure, scalable, reliable, maintainable, and compliant with enterprise and regulatory requirements.
Guide solution architecture and major technical decisions, balancing delivery needs, long-term sustainability, cost, risk, and technical debt.
Establish engineering governance, development practices, quality standards, documentation expectations, and release controls.
Monitor system performance, availability, defects, vulnerabilities, incidents, and operational health; drive timely remediation and continuous improvement.
Lead technical planning for integrations, data migration, upgrades, infrastructure, disaster recovery, and product lifecycle management.
Partner with product, security, infrastructure, data, architecture, and business teams to translate requirements into feasible technical solutions.
Manage technical dependencies, delivery risks, vendor performance, licensing considerations, and engineering resource needs.
Lead, coach, and develop technical leaders and engineering teams while building accountability, collaboration, and strong delivery practices.
Manage contractors effectively.